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Insurance Commissioner Dave Jones accuses RiverSource of unfair claims handling
Los Angeles Times

California insurance regulators have filed an administrative enforcement action against a Minnesota life insurer, accusing it of unfair handling of claims from customers with long-term-care policies.

The complaint by Insurance Commissioner Dave Jones alleges that RiverSource Life Insurance Co., a unit of Amerprise Financial Inc., “failed to adopt practices to assure that long-term care and other policy benefits were paid.”