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Hospital HCAHPS Scores Beat Expectations
Health Leaders Media

In the health reform sweepstakes to retrieve their share of $850 million in federal funds, hospitals have been scurrying to improve their patient experience scores under Medicare’s value-based purchasing rules.

Now, according to the latest survey results, their efforts are paying off. For discharges in July, 2011, the month scoring began, patients’ responses were 0.7 % better than they were in June, according to Press Ganey Associates, which distributes and analyzes patient responses to the 27 Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey.