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ED Interpreters Improve Physician, Patient Satisfaction
Health Leaders Media

Professional on-site interpreters in the emergency department greatly improve patient and physician satisfaction, and might improve efficiencies and outcomes, according to a study in the Annals of Emergency Medicine.

“The magnitude of the difference was striking: Patients who had professional in-person interpreters were four times more likely to be satisfied than patients who didn’t,” said Ann Bagchi, of Mathematica Policy Research in Princeton, the lead author of Examining Effectiveness of Medical Interpreters in Emergency Departments for Spanish-Speaking Patients with Limited English Proficiency: Results of a Randomized Controlled Trial.