News Headlines Article

Calif health insurers poor at customer service
The Mercury News

A California Department of Insurance survey shows most health insurers do a poor job of paying claims and providing customer service to preferred provider organization members. The new quality report card gives low customer service ratings to Anthem Blue Cross, Blue Shield of California, Health Net Inc., UnitedHealthcare and Cigna Corp. Aetna earned a fair rating. Most of those insurers got fair marks for the ease and speed with which members see doctors and get medical care. UnitedHealthcare got a good rating.