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911 program could ease emergency room problems
USA Today

Hoping to ease crowded emergency rooms and trim ambulance runs, Louisville Metro Emergency Medical Services (EMS) has launched a program that aims to screen low-priority calls and divert patients from hospitals into more appropriate health care. Under the program, which started April 19, a small number of the lowest priority calls — such as those for an earache or a stomachache — are being turned over to a nurse who is able to spend time with the patient on the phone to figure out appropriate treatment, which may not include a trip to an emergency room in an ambulance.

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