CHA News Article

Webinar Tomorrow Offers Overview of Covered California Customer Service Centers Standards

Covered California and the California Department of Health Care Services (DHCS) will host a stakeholder webinar tomorrow from 4:30 p.m. to 5:30 p.m. (PT) to present an overview of service standards for the exchange’s customer service centers. Covered California will operate customer service centers in Fresno, Rancho Cordova and Contra Costa County, where staff— fluent in multiple languages including Spanish, Cantonese and Vietnamese — will help consumers throughout the state understand the new benefits available through the Affordable Care Act (ACA) and assist them with online purchasing of Covered California health insurance products. Covered California estimates that 5.3 million Californians could benefit from enrolling in the exchange by receiving federal financial assistance, guaranteed coverage or both. The service centers will be fully operational for open enrollment this fall, in advance of the ACA coverage that begins Jan. 1, 2014.

To register for the webinar, visit To read press releases on each of the three customer service centers, visit