CHA News Article

Volunteer Leadership Conference to Focus on HCAHPS

Senior Vice President/CEO Tim Smith, Sharp Memorial Hospital, will give a keynote presentation on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) at the 2013 CAHHS Hospital Volunteer Leadership Conference Feb. 25-28 in Newport Beach. Smith will examine the impact of HCAHPS on hospital volunteers and the patient experience. His presentation will set the stage for a series of conference workshops featuring patient-centered volunteer programs and services.

In addition, the volunteer leaders at Sharp HealthCare — a conference platinum sponsor — are overseeing the conference’s onsite registration, modeling for attendees their Malcolm Baldrige National Quality Award-winning approach known as “The Sharp Experience.”

The CAHHS Hospital Volunteer Leadership Conference is celebrating its 50th year of quality hospital volunteer leadership education. Registration is exclusively online and available to attendees, exhibitors, sponsors and advertisers. Space is limited to 500 attendees per day. For more information and to register, go to