CHA News Article

Positioning Trained Staff at Key Access Points Helps During Open Enrollment
Fourth strategy in weekly series highlights placement, training of enrollment staff

CHA has launched a weekly series of strategies to help hospitals enroll patients in coverage through the Covered California marketplace and the Medi-Cal program. This week, the strategy helps hospitals position trained staff at critical access points, which typically include inpatient admitting areas, emergency departments, obstetrics departments, pharmacies, laboratories, urgent care facilities, women’s clinics, ambulatory surgical facilities and other outpatient sites. Positioning enrollment staff in these access points is an effective way for hospitals to build strong relationships with patients. Staff responsibilities and training vary by hospital and access points within the facility; training designed for specific roles and needs is essential to effective enrollment functions.

Covered California announced today that more than 102,000 new consumers have signed up for coverage between Nov. 1 and Nov. 30, representing a 28 percent increase in enrollment over the same time period in 2016, when approximately 80,000 consumers signed up for coverage. 

Approximately 1.2 million Covered California enrollees have had their coverage renewed for 2018. Additionally, a new Covered California analysis finds that net monthly premiums for 85 percent of enrollees who receive federal financial assistance is an average of 10 percent less than the amount consumers paid last year. 

As each enrollment strategy is published, it will be available at CHA’s dedicated web page.