CHA News Article

HQI Programs Help Improve Experience, Engage Patients as Partners

The Hospital Quality Institute (HQI) will present a webinar titled Reducing Noise, Improving Experience on June 2. Hospital noise in patient care areas represents an improvement opportunity for California hospitals as measured by the national Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) survey. The state’s scores on the HCAHPS question about noise level in patient rooms remain a full 10 percentage points lower than the national average (51 percent vs. 61 percent).

The June 2 webinar is part of HQI’s ongoing and comprehensive initiative to help California hospitals create an optimal experience for their patients. It will highlight the efforts in two California hospital systems that have implemented successful strategies to enhance patient experience and address noise. Participants will also discuss practical approaches and tactics for improvement. To register, visit

To help hospitals analyze their patient experience performance and review it in the local and regional contexts, HQI has also recently reported on California’s CMS HCAHPS star ratings and developed a statewide star rating visualization tool.

In addition, while HQI has wrapped up its initial Patients On Board program, quarterly community-of-practice webinars for participating hospitals continue, aiming to sustain the gains and spread the practice of integrating patients and families as improvement partners. Patients On Board is a hospital collaborative aimed at engaging patients and their families as partners in organizational improvement, governance and design. More information about the program is available from HQI’s summary poster.