CHA News Article

Hospitals Should Determine Optimum Staffing, Support for Open Enrollment
Second strategy in series addresses key components for successful eligibility, enrollment process

CHA has launched a weekly series of strategies to help hospitals enroll patients in coverage through the Covered California marketplace and the Medi-Cal program. This week’s strategy is intended to help hospitals determine the staffing levels and qualifications necessary for a successful eligibility and enrollment process. The strategy details three key components identified by interviewed organizations, including staffing characteristics and needs; training, ongoing education and assessment; and specific staff education with a focus on patient educational communications.

Hospitals are leaders in helping Californians enroll — and stay enrolled — in health coverage. Because ongoing debate at the federal level about the Affordable Care Act has left many Californians uncertain about the future of health insurance marketplaces, this year’s open enrollment period is more crucial than ever.

According to a recent report from the Centers for Disease Control and Prevention, states that operate their own health insurance marketplaces, as California does, continue to make great progress toward reducing the number of uninsured. In the first six months of 2017, California’s uninsured rate dropped to 6.8 percent — a new record low.

The complete strategy series, as it is published, will also be available at CHA’s dedicated web page.