CHA News Article

Hospital Feedback Encouraged to Help Improve CDPH Survey Process

After being surveyed by the California Department of Public Health, hospitals are encouraged to complete an online evaluation to help inform the survey process. The short, 16-question survey allows hospitals to rate survey staff on a scale of “Excellent” to “Poor” across seven areas, including whether an explanation of the survey process was provided when the survey began, whether areas of concern were presented clearly and concisely, and whether the survey was conducted in a professional manner. The evaluation also includes space for open-ended comments. Questions about the evaluation should be directed to hospitals’ local district offices.