CHA News Article

Covered California Webinar Outlines Process for Becoming a Certified Enrollment Entity and Certified Enrollment Counselor

Covered California has conducted a webinar outlining the process for becoming a Certified Enrollment Entity (CEE) and Certified Enrollment Counselor (CEC). Topics covered in the presentation include:

  • Overview of Certified Enrollment Assistance program
  • Overview of In-Person Assistance (IPA) program
  • CEE and CEC roles
  • IPA program eligibility
  • IPA program compensation
  • Steps to becoming a CEE
  • CEE roles and responsibilities
  • Online CEE application process
  • CEE training objectives
  • Steps to becoming a CEC
  • CEC roles and responsibilities
  • Fingerprinting and criminal background check process for individuals
  • CEC training modules and training schedule

Both the recorded webinar and the webinar slides are available for viewing and download. The CEE application is available at

Individuals with questions or in need of assistance regarding Covered California’s Certified Enrollment Assistance program should contact the Covered California Enrollment Assistance Help Desk at (888) 402-0737, Monday through Friday, 8 a.m. to 5 p.m., or by email at For CEC fingerprinting information (e.g., Live Scan process, locations or appointments) call (877)402-5519, Monday through Saturday, 9 a.m. to 5 p.m., or send an email to, or visit