CHA News Article

Covered California Takes Provider Directory Offline
Continues to offer links to each plan’s provider directory

Covered California announced it will discontinue posting a provider directory on its website until further notice, after finding some errors in the physician lists. Enrollees who selected a Covered California plan based on the provider directory on the exchange website should contact the health insurance plan to verify the provider is in the network, or to ask for a different provider in their area. The plans will work with enrollees to resolve these situations on a case-by-case basis. Covered California has indicated that if enrollees find the resolution unsatisfactory, they can contact the service center at (800) 300-1506 to cancel their plan enrollment and enroll in a different plan before March 31 — the end of the open enrollment period.

While Covered California will discontinue its combined provider directory, it will continue to support consumers in finding providers by supplying links to each health insurance plan’s provider directory. Consumers can link to specific plan directories by choosing “View Directory” while previewing plans.

Commands