CHA News Article

Covered California Reports on First Week of Operations

Covered California has released a website and call center report for the initial week of operations, Oct. 1 – 5. During its launch week, Covered California reports that its website (www.CoveredCA.com) logged 987,000 unique visits, while 16,311 households completed their eligibility process and were determined eligible for subsidies, Medi-Cal or to enroll in an individual private plan. Covered California also reports that it received approximately 59,000 service center calls over the five-day period.  Subsequent weekly statistics will be based on a Sunday – Saturday schedule. Total enrollment for October will be released in November.

Covered California Website and Call Center Weekly Report: Oct.1-5

Unique visits to CoveredCA.com 987,440
Call volume 59,003
Average wait time 15:08 *
Average handling time 16:48
Applications 43,616
Partially completed 27,305
Applications completed with household eligibility determined 16,311
Number of Californians determined eligible for coverage 28,699
Small Business Health Options Program businesses registered as of 10/8/2013 430

*Average wait time was reduced to less than four minutes by Friday, Oct. 4.

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