CHA News Article

Covered California Releases Consumer Data for Week Ending Oct. 26

For the first four weeks of open enrollment on the statewide health insurance marketplace, more than 2.1 million unique visits were made to www.CoveredCA.com, while the Covered California service center has handled more than 210,000 calls and consumers started approximately 179,562 applications.

Covered California plans to issue the first month’s total enrollment figures in November.

Weekly Report Week of Oct. 20 Since Oct. 1
Unique visits to CoveredCA.com 543,300 2,154,572
Total call volume   53,282    210,061
Average wait time     03:38        04:27
Average handling time     15:51

       15:41

 

Enrollment Assistance Program

 

Certified
or Authorized to    Enroll

 

Certification* in Progress

Enrollment Entities     374      165
Enrollment Counselors     619   4,213
Insurance Agents   3,143 15,907
County Eligibility Workers** 10,725 ______
Total 14,861 20,285

*The majority of certifications currently in progress are expected to be completed in November

**Trained by Covered California and authorized to use agency’s enrollment system.

 

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