CHA News Article

Covered California Releases Consumer Data for Week Ending Nov. 30

Covered California yesterday released updated data on consumer interest in the marketplace and Medi-Cal, reporting that during the week ending Nov. 30, more than 374,000 unique visits were made to, and its service center received more than 62,520 calls. Covered California also reports that the number of enrollment applications started increased by nearly 46,000 — from 385,556 through Nov. 23 to 431,756 through Nov. 30.

Covered California plans to announce total enrollment for November later this month.

Weekly Report     Nov. 24-30
Unique visits to 374,219
Total call volume 62,520
Average wait time 25:00
Average handling time    18:10


Enrollment Assistance Program Certified or Authorized to Enroll Certification in Progress
Enrollment entities   568     84
Enrollment counselors  2,047 4,047
Insurance agents  7,700 11,085
County eligibility workers* 10,725  
Total 21,040 15,216
*Trained by Covered California and authorized to use the agency’s enrollment system.