CHA News Article

Covered California Releases Consumer Data for Week Ending Nov. 2

Covered California yesterday released updated data on consumer interest in the marketplace and Medi-Cal, reporting nearly 2.6 million unique visits to and more than 260,000 calls to its service center during the first five weeks of open enrollment. Since its Oct. 1 launch, Covered California reports consumers started approximately 227,002 applications. The agency will announce total enrollment for October next week.

Weekly Report Oct. 27-Nov. 2 Total Since Oct. 1
Unique visits to 511,552 2,593,884*
Total call volume   49,961 260,026
Average wait time    02:21    03:54
Average handling time    15:07    13:58
*Unique visits weekly totals cannot be added for overall total due to how unique visitors are aggregated by Google analytics over longer periods of time.
Enrollment Assistance
or Authorized
to Enroll
in Progress
Enrollment Entities     442     129
Enrollment Counselors     828   3,899
Insurance Agents  4,390 14,424
County Eligibility Workers** 10,725 ______
Total 16,385 18,452
*The majority of certifications currently in progress are expected to be completed in November.
**Trained by Covered California and authorized to use the agency’s enrollment system.

Additional information is available in the attached press release.