CHA News Article

Covered California Releases Consumer Data for Week Ending Nov. 16

Covered California yesterday released updated data on consumer interest in the marketplace and Medi-Cal, reporting that during the week ending Nov. 16, more than 476,000 unique visits were made to its website, CoveredCA.com, and more than 70,000 calls were received by its service center. Covered California reports that the number of enrollment applications started increased by nearly 60,000, from 276,673 through Nov. 9 to 334,027 through Nov. 16.

Covered California will release additional statistical data from October on Thursday, Nov. 21 at its board meeting. Total enrollment for November is scheduled for release in December.

Weekly Report Nov. 10-16
Unique visits to CoveredCA.com 476,711
Total call volume   70,652
Average wait time     24:51
Average handling time     18:09
Enrollment Assistance
Program
Certified
or Authorized
to Enroll
Certification
in Progress
Enrollment Entities    513   113
Enrollment Counselors 1,408  4,225
Insurance Agents 6,714 10,671
County Eligibility Workers* 10,725  
Total 19,360 15,009
*Trained by Covered California and authorized to use the agency’s enrollment system.

 

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