CHA News Article

Covered California Releases Consumer Data for Week Ending Jan. 4

Covered California has released updated data on consumer interest in the marketplace and Medi-Cal, reporting that during the week ending Jan. 4, more than 551,883 unique visits were made to CoveredCA.com, and its service center received more than 65,206 calls. Consumer data will be posted each Tuesday at CoveredCA.com/news.

Total enrollment for December is scheduled for release in January.

Weekly Report Dec. 29-Jan.4
Unique visits to CoveredCA.com 551,883
Total call volume   65,206
Average wait time 45:47
Average handling time 19:45

 

Enrollment Assistance
Program
Certified
or Authorized
to Enroll
Certification
in Progress
Enrollment entities   663       84
Enrollment counselors 3,311   2,782
Insurance agents 9,622 10,670
County eligibility workers* 10,725  
Total 24,321 13,536
*Trained by Covered California and authorized to use the agency’s enrollment system.

 

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