CHA News Article

Covered California Releases Consumer Data for Week Ending Jan. 18

Covered California has released updated data on consumer interest in the marketplace and Medi-Cal, reporting that during the week ending Jan. 18, more than 609,380 unique visits were made to CoveredCA.com, and its service center received more than 77,765 calls. Consumer data will be posted each Tuesday at CoveredCA.com/news.

Total enrollment for January will be released in February.

Weekly Report Jan. 12-18
Unique visits to CoveredCA.com 609,380
Total call volume 77,765
Average wait time 39:44
Average handling time 20:34
Enrollment Assistance
Program
Certified
or Authorized
to Enroll
Certification
in Progress
Enrollment Entities 572 203
Enrollment Counselors 3,695 2,965
Insurance Agents 12,253 8,782
County Eligibility Workers* 10,725  
Total 27,245 11,940
*Trained by Covered California and authorized to use the agency’s enrollment system.

 

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