CHA News Article

Covered California Releases Consumer Data for Week Ending Jan. 11

Covered California has released updated data on consumer interest in the marketplace and Medi-Cal, reporting that during the week ending Jan. 11, more than 635,220 unique visits were made to CoveredCA.com, and its service center received more than 75,995 calls. Consumer data will be posted each Tuesday at CoveredCA.com/news.

Total enrollment for December is scheduled for release this month.

Weekly Report Jan. 5-11
Unique visits to CoveredCA.com 635,220
Total call volume 75,995
Average wait time 49:20
Average handling time 19:56

Enrollment Assistance Program

Certified or Authorized to Enroll Certification in Progress
Enrollment entities 538 212
Enrollment counselors 3,427 2,592
Insurance agents 9,991 10,603
County eligibility workers* 10,725  
Total 24,681 13,407
*Trained by Covered California and authorized to use the agency’s enrollment system.

 

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