CHA News Article

Covered California Releases Consumer Data for Week Ending Dec. 7
Total enrollment for November is scheduled for release on Dec. 12

Covered California yesterday released updated data on consumer interest in the marketplace and Medi-Cal, reporting that during the week ending Dec. 7, more than 640,404 unique visits were made to CoveredCA.com, and its service center received more than 143,923 calls. Covered California also reports that in the weeks to come, consumer data will be posted each Tuesday at CoveredCA.com/news

Total enrollment for November is scheduled for release on Dec. 12.

Weekly Report Dec. 1-7
Unique visits to CoveredCA.com 640,404
Total call volume 143,923
Average wait time 36:02
Average handling time 19:29

 

Enrollment Assistance Program Certified or Authorized to Enroll Certification in Progress
Enrollment Entities 589 90
Enrollment Counselors 2,344 3,713
Insurance Agents 8,267 10,735
County Eligibility Workers* 10,725  
Total 21,925 14,538

*Trained by Covered California and authorized to use the agency’s enrollment system.

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