CHA News Article

Covered California Releases Consumer Data for Week Ending Dec. 28

Covered California has released updated data on consumer interest in the marketplace and Medi-Cal, reporting that during the week ending Dec. 28, more than 836,885 unique visits were made to CoveredCA.com, and its service center received more than 73,558 calls. Consumer data will be posted each Tuesday at CoveredCA.com/news.

Total enrollment for December is scheduled for release in January.

Weekly Report Dec. 21-28
Unique visits to CoveredCA.com 836,885
Total call volume   73,558
Average wait time 1:01:37
Average handling time 18:22

 

Enrollment Assistance
Program
Certified
or Authorized
to Enroll
Certification
in Progress
Enrollment entities    659     81
Enrollment counselors  3,178 3,243
Insurance agents  9,464 10,422
County eligibility workers* 10,725  
Total 24,026 13,746
*Trained by Covered California and authorized to use the agency’s enrollment system.

 

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