CHA News Article

Covered California Releases Consumer Data for Week Ending Dec. 14

Covered California yesterday released updated data on consumer interest in the marketplace and Medi-Cal, reporting that during the week ending Dec. 14, more than 644,654 unique visits were made to CoveredCA.com, and its service center received more than 105,091 calls. Consumer data will be posted each Tuesday at CoveredCA.com/news.

Total enrollment for December is scheduled for release in January.

Weekly Report Dec. 8-14
Unique visits to CoveredCa.com 644,654
Total call volume 105,091
Average wait time 31:19
Average handling time 20:31

 

Enrollment Assistance Program Certified or Authorized to Enroll Certification in Progress
Enrollment Entities   620      83
Enrollment Counselors 2,565  3,871
Insurance Agents 8,849 10,153
County Eligibility Workers* 10,725  
Total 22,759 14,107
*Trained by Covered California and authorized to use the agency’s enrollment system.

 

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