CHA News Article

Covered California Provides Data on Week 2 of Operations

Covered California has released statistics for week two of its operations, reporting that, for the first two weeks of open enrollment, more than 1.5 million unique visits were made to www.CoveredCA.com. The Covered California service center has handled more than 100,000 calls during the same period. From Oct. 1 through Oct. 12, more than 94,500 applications were started. Covered California plans to release total enrollment figures for October in November.

Weekly Report Oct. 1-5 Oct. 6-12 Cumulative
Unique visits to CoveredCA.com 986,705 602,539 1,589,244
Total call volume   59,003   45,785    104,788
Average wait time 15:08* 01:55 ____
Average handling time 16:48 14:36 ____
Enrollment Assistance Program Certified Oct. 1-12 Certification in Progress
Certified Enrollment Counselors    279 3,824
Certified Insurance Agents** 1,295 3,382
County Eligibility Workers 5,287 5,421

* Average wait time reduced to less than four minutes by Friday, Oct. 5, 2013.
**17,768 insurance agents have registered for certification to sell Covered California health insurance plans.

Consumers experiencing problems when enrolling for health coverage via www.CoveredCA.com should report their issues directly to the Covered California customer service line: (800) 300-1506 (TTY: (888) 889-4500).

 

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