CHA News Article

Covered California Encourages Consumers to Contact Certified Assisters to Finish Applications
Applications started by March 31 eligible for May 1 coverage if deadline is met

Hospitals should be aware that Covered California is urging consumers who created an online account and completed the first page of their application by 11:59 p.m. March 31 to contact certified assisters before the April 15 deadline to finish applications. In response to the online application system’s technical issues in the final days leading up to the March 31 deadline for getting coverage, Covered California is allowing consumers until April 15 to contact a certified assister and complete their application for May 1 health coverage.

The Covered California policy set on March 31 states:

  • Consumers who missed the March 31 deadline for enrollment because of technical difficulties can contact Covered California Service Center representatives, Covered California Certified Enrollment Counselors, Covered California Certified Insurance Agents, Certified Plan-Based Enrollers and county eligibility workers to explain that they attempted to get through on March 31 and experienced difficulties. Those consumers will have until 11:59 p.m. April 15 to work with the assister to complete their application and choose a plan.
  • Consumers who created an online account and completed the first page of the application by 11:59 p.m. March 31 will be able to complete their application for the open-enrollment period, either by themselves online or with the help of a certified assister. Consumers must complete the application and select a plan by 11:59 p.m. April 15. Those enrollees will receive coverage effective May 1.
  • Paper applications needed to be postmarked by March 31. However, assisters who helped consumers complete paper applications may submit the applications electronically by April 15.
  • To get coverage beginning May 1 and avoid a tax penalty for lack of insurance, enrollees must also pay their premium by the payment deadline. Enrollees should check with their insurance companies for payment deadlines.
  • Covered California’s open enrollment is now closed, but consumers may be eligible for a special enrollment period. To find out more about special enrollment and Medi-Cal coverage, visit The website also has information on how consumers can pay their premiums and use their insurance benefits.

Enrollment for low-cost or no-cost Medi-Cal insurance through the Covered California website continues year-round. Individuals experiencing a life-changing event — such as the loss of a job, death of a spouse or birth of a child — may sign up immediately through the Covered California website for coverage in a Covered California health plan outside of the open enrollment period. For more information regarding special enrollment,