CHA News Article

Covered California Announces Week Three Statistics

Covered California has released data on consumer interest in the agency’s health insurance marketplace and Medi-Cal during the week ending Oct. 19. In its third week of operations, the Covered California website recorded nearly 500,000 unique visits, and its Service Center received more than 45,000 calls. Totals for the first three weeks of open enrollment include more than 2.2 million unique visits to the website and more than 150,000 calls to the Service Center. From Oct. 1 through Oct. 19, approximately 125,929 applications were started. Covered California will announce total enrollment for October next month.

Weekly Report Week of Oct. 13 Since Oct. 1
Unique visits to 486,678 2,232,091
Total call volume   45,110    156,779
Average wait time    00:45        04:32
Average handling time    15:11       15:47
Enrollment Assistance Program Certified
or Authorized to Enroll
Certification** in Progress
Enrollment Entities     272     237
Enrollment Counselors     390   4,165
Insurance Agents  2,074 21,746
County Eligibility Workers* 10,275 _____
Total 13,011 26,148

*Trained by Covered California and authorized to use agency’s enrollment system.
**The majority of certifications currently in progress are expected to be completed in November.