CHA News Article

CHA Provides Support for Hospitals to Improve HCAHPS
2013 Webinar Series

Hospitals are invited to participate in a series of complementary webinars on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS), which accounts for 30 percent of each hospital’s score in the Medicare Value-Based Purchasing program. The webinars are scheduled monthly, January through August 2013. In addition, hospitals will be able to participate in one in-person workshop to receive and share tools as well as promising practices and strategies to measure patients’ experience of care, compare and report on performance and improve quality of care. Two workshops are planned  — one in Northern California and one in Southern California. However, exact dates and locations are not yet finalized. CHA is able to provide all California hospitals with this support due to a grant from AHRQ/HRET Patient Safety Learning Network. For details on the webinar series and how to participate, see attached flyer.