CHA News Article

Application Deadline for HQI’s ENGAGE! Program Extended to Feb. 10

The Hospital Quality Institute (HQI) is now enrolling hospitals and health systems in a new program to collaborate with patients and their families as partners in patient safety and quality improvement.

ENGAGE! is part of HQI’s Partnership for Patient Experience strategy, developed in response to frequent hospital requests for practical assistance with strengthening patient and family engagement and improving HCAHPS scores. By facilitating engagement, the program will enhance hospital performance on the patient safety and readmissions objectives of CalHEN 2.0. All California hospitals are invited to participate in ENGAGE!; hospitals that are members of CalHEN 2.0 can participate free of charge. Interested hospitals should submit an application by Feb. 10.

The program includes an in-person kick-off event in February, monthly webinars from March through August, and a day-long event in September. It consists of two tracks:

  • Track I, Engagement Development Collaborative, is for hospitals/systems at the early stages of the engagement journey. The hospitals will progress through a proven roadmap of establishing patient and family advisory councils and other avenues for patient family advisor engagement, such as their integration on safety and quality improvement committees.
  • Track 2, Engagement Community of Practice, offers advanced learning opportunities designed for hospitals working to sustain, deepen and grow their current efforts in patient family engagement. The program will emphasize building the skills care team members need to engage patient families as partners to help safeguard patient safety and prevent readmissions.

The kickoff event for Southern California hospitals will be Feb. 25 at Pomona Valley Hospital Medical Center. The kickoff event for Northern California hospitals will be Feb. 26 at John Muir Health’s Concord campus.

For more information and to apply, visit the HQI website or contact Boris Kalanj, HQI’s director of cultural care and experience, at (916) 552-7694.