Education event

New Direction for CDPH’s Center for Health Care Quality Seminar Resources Page

Welcome to CHA ’s 2019 New Direction for CDPH’s Center for Health Care Quality Seminar resources page. Click on the tabs below to view the agenda, presentations, and online program evaluation.


10:00 a.m. – 12:00 p.m. 

Transforming CDPH’s Center for Health Care Quality

  • Why change is needed
  • PIM: Streamlining to improve performance, process, accountability, workstreams
  • New organizational structure
  • Current and future regional workload distribution plan
  • Los Angeles County contract
  • Enhanced internal communications
  • Improving management of regulation packages
  • Stakeholder engagement process now and going forward
  • Moving from packets to online submissions in Centralized Application Branch
  • Data on pending applications, complaints, state workload, fees and staffing, relicensing surveys

12:00 – 1:00 p.m. | Hosted Luncheon

1:00 – 2:30 p.m.

CDPH District Office Breakouts with Hospital Members

  • Expectations for District Offices, finding common ground, managing work flow
  • Bring your questions for local CDPH representatives

2:30 – 3:00 p.m. | CDPH Wrap Up

Presentations for Mobile Devices

Important: To ensure access to the presentations during the seminar, we recommend that you download the presentations to your device in advance.

You must have Adobe Reader installed on your device to view and print the presentations.You can download this free software from the Adobe website at

Transforming CDPH’s Center for Health Care Quality

Presentations for Print

Transforming CDPH’s Center for Health Care Quality


CMS Surveyor Training


From the California Hospital Association:

BJ Bartleson, RN, MS, NEA-BC
Vice President, Nursing & Clinical Services
BJ Bartleson provides leadership in developing, communicating and implementing CHA policy related to nursing, emergency services, trauma and medication safety. She is recognized statewide and nationally as a nurse leader with more than 30 years of experience as an administrator, educator, researcher, clinician, manager and expert in multiple areas of acute patient care management and nursing practice. 

From California Department of Health Care Services:

Heidi Steinecker
Deputy Director, Center for Health Care Quality
Heidi Steinecker has been Deputy Director of the Center for Health Care Quality (CHCQ) since December 2018. She provides strategic leadership including guiding the Center through ongoing transformational change and building collaborative partnerships. Prior to that, Ms. Steinecker was a health care executive consultant for Global Health Consulting, and served in leadership positions at UC Davis including Director of Licensure and Accreditation.

Michelle Vinnicombe Bell, MBA
Performance Improvement Manager
Michelle Vinnicombe Bell has served as Performance Improvement Manager for the Center for Health Care Quality (CHCQ) since June 2019. Michelle brings strategic planning and process improvement expertise to the center. She oversees a team of four Project Managers responsible for identifying and executing process improvement initiatives with statewide impact throughout CHCQ’s operational structure.  

Scott Vivona
Assistant Deputy Director
Working in California state government since April 1989, Scott Vivona is the Assistant Deputy Director for the Center for Health Care Quality for CDPH. In the Licensing and Certification Program since 2001, Scott has been the Field Operations Branch Chief and Chief of Field Operations. Additionally, he has served in various positions with the California Department of Finance, CalPERS, and CDPH.

Kelly Abel
Chief, Centralized Applications Branch (CAB)
Kelly Abel has over 15 years of management and leadership experience with the State of California. She is the chief of the CAB with the Center for Health Care Quality, CDPH.  Kelly began her role as the branch chief in CAB in August of 2018 where she leads multiple teams in processing health care facility licensing and certification applications for initial, change of ownership, report of change, as well as, license renewal applications. 

Rose McDowall
Staff Services Manager I, CAB
Ms. McDowell is part of the Centralized Applications Branch, and manages the Hospital and Ambulatory Surgery Center unit. She has been with CDPH since 2013. Prior to that, she worked in the private sector as an operations manager at a non-public school and in the insurance industry as an agent and broker.

Chelsea Driscoll
Chief, Policy and Enforcement Branch, Licensing and Certification
Ms. Driscoll is the Policy and Enforcement branch chief for the Licensing and Certification program. She currently oversees the Long-Term Care Appeals and Provider Certification Section and the Policy Section. She was previously the Policy Section chief and served as the Non Long Term Care Policy manager in the program. Chelsea has over 16 years of policy experience in public health, social services and public safety.


Thank you for attending CHA’s New Direction for CDPH’s Center for Health Care Quality Seminar. We truly value your feedback and request that you complete our online program evaluation. 

Click here to complete the online evaluation for the November 19 seminar in Sacramento.

Click here to complete the online evaluation for the November 21 seminar in Pasadena.

CE certificates will be emailed within two weeks.

If you have questions, please contact CHA Education at (916) 552-7637 or

Thank you again for your participation in this timely program. We hope you found the program valuable.