Education event

Behavioral Health Care Symposium
Complex patients in a complex system

December 5 – 6, 2011
Hilton Waterfront Beach Hotel and Resort, Huntington Beach



A special message from Larry Lawler,
Chair of the Center for Behavioral Health Care

The patients we treat now are significantly different than those of the past. With the decline of behavioral health resources, patients often arrive on our doorstep with multiple problems. Co-morbid conditions are commonplace and coordinated care between health care disciplines can be challenging, or even non-existent.

Even so, things are changing — albeit slowly — for the better. Federal mental health parity and health care reform are breathing new life into the provision of mental health services. New opportunities are here and it’s up to providers to take the lead in shaping our role in the continuum of care.

This year’s program assembles a host of industry experts to inspire your thinking. Keynote, Brian Wong, MD, opens the symposium with a presentation of his TRUSTED Colleague model. This eye-opening management tool is based on establishing trust among leadership and staff. Expect to change your thinking and processes after hearing his provocative presentation.

General sessions and clinical and financial tracks provide many topics to choose from. You’ll hear how integrated programs for substance use services and mental health issues have improved care while reducing relapses, and how TJC’s “Booster Kit” is helping prevent inpatient suicide. In a special panel discussion, hospital leadership will share their thoughts and responses to sensitive industry issues including sentinel events, affordability of care, and recruitment. Plus, sessions on the scarcity of AOT programs, new delivery systems, and EMTALA round out the program.


Monday, December 5

8:30 a.m. – 1:00 p.m. Registration/Check-in

8:30– 11:00 a.m.
Center for Behavioral Health Board Meeting

1:00 – 2:15 p.m. Keynote
Building a Better Future Through Trust

Brian Wong, MD, Chief Executive Officer, The Bedside Trust
Gaining a patient’s trust is often a stepping stone to recovery. Great things can also happen when hospital leadership operates from a basis of trust including improved care, increased patient and staff satisfaction, and operational efficiencies. Dr. Wong will help you define the current state of your organization, identify root causes of your problems, and provide tools and guidance to overcome operational challenges.

2:15 – 3:15 p.m. General Session
Integration Strategies for Substance Use and Mental Health

David Pating, MD, Chief, Addiction Medicine, Kaiser Permanente Medical Center
Reform’s mandate of integrated care aligns well with the concept of treating the whole person. Data for integration is strong, too—patients in integrated programs for substance use or mental health issues have improved quality of care and outcomes, and fewer relapses. Learn about treatment model options, working programs and the benefits of integration.

3:45 – 4:45 p.m. Breakout Session (Choose One)
TJC and Suicide Prevention — The “Booster Pak” (Management/Clinical Focus)
Cynthia Leslie, Associate Director, Standards Interpretation Group, The Joint Commission
According to a 2010 TJC Sentinel Alert, one-in-four inpatient suicides reported to TJC occurred outside the behavioral unit. To help hospitals with suicide prevention efforts and to comply with the National Patient Safety Goal requirements, TJC has developed the “Booster Pak.” Learn about the new Booster Pak and how hospital staff working in or outside of behavioral units can better identify at-risk patients for intervention and treatment.

Prepared and Ready for RAC Review (Financial/Reimbursement Focus)
Marilyn Palmer, DO, Senior Director, Audit, Compliance and Education Team, Executive Health Resources
It’s only a matter of time before you can expect a recovery audit contractor (RAC) review in your psych unit or facility. Those who have experienced the process will tell you it pays — in time and preserved revenue — to be prepared for a RAC audit. Learn tips on advance preparation, including proper clinical documentation, and how to work with the RAC and Medicare administrative contractor (MAC). Guidance on how to develop a sound appeals process, plus when and how to appeal, will also be covered.

5:00 – 6:30 p.m. Reception
Join your colleagues to relax, unwind and discuss the day’s sessions over wine and hors d’oeuvres.

Tuesday, December 6

7:00 – 8:00 a.m. Continental Breakfast

8:00 – 9:00 a.m. Keynote
Leading Effectively in Times of Change

Sally Stamp, Partner, Gifted Leaders, LLC
Change can be challenging, and for some, the natural response is to dig in. But with ACA, federal parity, and California’s Bridge to Reform new opportunities are here for the taking and we can’t afford to wait. This session will help you recognize your personal and professional strengths to inspire, empower and motivate yourself and your team.

9:00 – 10:00 a.m. General Session
Point, Counter-Point: Assisted Outpatient Treatment

Alfredo Aguirre, Mental Health Director, San Diego County; Greg Knoll, Executive Director and Chief Counsel, Legal Aid Society; Carla Jacobs, Board Member, Treatment Advocacy Center; Thomas M. Anderson, Presiding Judge, Superior Court of California, County of Nevada; and Moderator, Helen Thomson, Former Yolo County Board Supervisor and Assemblymember, 8th Assembly District
The passage of Laura’s Law should have paved the way for access to AOT services — so what’s the hold up? Supporters cite efficacy studies demonstrating AOT’s value, but detractors maintain that AOT can be implemented in ways that meet the intent of the law without a court mandate for treatment. Listen, or join in, to a lively discussion on a sensitive topic.

10:15 – 11:15 a.m. Breakout Session (Choose One)
Rethinking the Delivery of Care (Management/Clinical Focus)
Howard Gershon, Principal, New Heights Group
We come from a system of silos, but that’s all going to change with reform’s focus on integrated and accountable care. This session will help mental health and substance use disorder providers discover ways to expand services across the continuum of care. Learn how to leverage resources to create new services including ED observation beds, inpatient consulting and more.

California’s Changing Mental Health System
Speaker to be announced
California’s health care system is changing in big way. The 1115 Waiver will redefine delivery of behavioral services by improving integration and outcomes. State departments are changing, too — DMH and the Department of Alcohol and Drug Programs (ADAP) are set to transition responsibilities to other state departments. Learn about these and other changes to come in this comprehensive state update.

11:30 a.m.– 12:45 p.m. Hosted Luncheon
Simanek Distinguished Service Award
State and Federal Overview

C. Duane Dauner, President, Chief Executive Officer, California Hospital Association

1:00 – 2:00 p.m. General Session
Leadership Panel Discussion: What Keeps You Up at Night?

Kathi Lencioni, Senior Vice President/CEO, Sharp Mesa Vista, Sharp McDonald Center; Tom Loats, Director, Behavioral Health Services, St. Joseph Hospital; Guy Qvistgaard, Administrator, John George Psychiatric Pavilion, Alameda County Medical Center; and Moderator, Diane G. Stewart, Health Care Consultant and Board Member, Sutter Health Pacific
Listen to your colleagues’ candid discussion on some of the field’s most complicated issues. Leadership will share their successes and challenges on several topics including: preventing sentinel events, recruiting future psychiatrists, and affordability of services. Bring your questions — audience participation is encouraged for this interactive session.

2:15 – 3:15 p.m. General Session
EMTALA & Behavioral Health Care

Steve Lipton, Partner, Hooper Lundy and Bookman, PC and Commander Kelly Valente, PharmD, Pharmacist Surveyor and EMTALA Lead, Region IX, Centers for Medicare & Medicaid Services
A national expert will tell you when and how to respond to an EMTALA violation. Case examples will demonstrate tricky EMTALA situations and guidance will be provided on how to defend against violations. Find out what surveyors are looking for and take home practical advice on how to work with CMS — from inquiry to appeal.


Hilton Waterfront Beach Resort
21100 Pacific Coast Highway
Huntington Beach, CA 92648

Located on the coastline of Southern California and in the heart of Surf City USA™ this resort hotel is a coastal oasis featuring stylish accommodations. The resort’s proximity to the beach and year-round sunshine attracts visitors from across California and the nation.

Outside of the conference educational sessions, plan extra downtime for surf lessons, quiet walks on the beach, or bike rides on the boardwalk. Fine dining, unique shopping and wildlife viewing are also close by. Travel to this coastal resort is easy — John Wayne/Orange County Airport is located minutes away.

Room reservation deadline was November 14
Discounted sleeping rooms may still be available for $169, single or double occupancy. For reservations, call (714) 845-8000 and mention “California Hospital Association.”



$525 Member
$650 Nonmember

Tuition includes reception, luncheon, symposium materials and CEs.

Confirmations: A confirmation will be sent to all registrants who register at least one week in advance. Directions and parking information will be included. On-site registrations and any unpaid registrations may be subject to an additional 10% fee.

Cancellation Policy/Late Payment: A $75 non-refundable processing fee will be retained for each cancellation. Cancellations must be made in writing seven or more business days prior to the scheduled session and faxed to (916) 552-7506. No refunds will be made after these dates. Substitutions are encouraged. Cancellation and substitution notification may be faxed to (916) 522-7506 or e-mailed to In the unlikely event that the program is cancelled, refunds will be issued to paid registrants within 30 days.

Special Accommodations or Questions: If you require special accommodations pursuant to the American’s with Disabilities Act, or have other questions, please call (916) 552-7637.

Continuing Education

Full attendance at the educational sessions is a prerequisite for receiving continuing education. Attendees must sign in at the conference and include their professional license number, if required. Certificates of attendance will be e-mailed after the conference.

Compliance—Application has been made to the Health Care Compliance Certification Board for approval to award Health Care Compliance Association continuing education credit for this seminar.

Health Care Executives—CHA is authorized to award 8.25 hours of pre-approved Category II (non-ACHE) continuing education credit for this program toward advancement, recertification, or reappointment in the American College of Healthcare Executives.

Nursing—Provider approved by the California Board of Registered Nursing, C.E.P. 11924, for 9.9 contact hours.

Psychologists—Application has been made to the California Psychological Association to provide continuing education for this program.

Social Work—This course meets the qualifications for 8.25 hours of continuing education credit for MFTs and/or LCSWs as required by the California Board of Behavioral Sciences, P.C.E. 1735.


On behalf of the California Hospital Association, we would like to thank our corporate sponsors for their support of the 6th Annual Behavioral Health Care Symposium.

2011 Gold Sponsor:


 2011 Silver Sponsors: