Education event

Behavioral Health Care Symposium
Making Connections Matter

Register Now
December 10 - 11, 2018
Mission Inn Hotel & Spa, Riverside Convention Center


Establishing connections – with patients, with colleagues, and with our communities – has never been more necessary. Quality care cannot be delivered in a silo. Providers need to be willing to work together, but also be willing to network and partner with agencies and programs, and engage with patients when developing the plan of care.

No opportunity to connect should be left unexplored. Learn how to Make Every Connection Matter by joining us for three full days of energized sessions that will provide peer-to-peer experiences and leave you rejuvenated and ready to make a difference.

Dec 10-11, 13th Annual Behavioral Health Care Symposium
Day 1: Focus is on behavioral health care policy and pressing issues.
Day 2: This blended format is designed for both behavioral health care providers and ED professionals.

Back-to-Back Programs for Health Care Professionals – 
Attend the Emergency Services Forum

Dec 12, Emergency Services Forum
Day 3: Emphasis is solely on emergency medical care services issues and innovative practices to create future-focused ED care systems.

Interested in emergency department issues and solutions? Stay a day longer and attend the Emergency Services Forum on December 12. Special pricing for those attending all three days. Learn more.


Monday, December 10 – Day 1

8:30 – 9:00 a.m. | Registration/Check-in

9:00 – 10:15 a.m. | Keynote
Behavioral Health: Collective Impact

Carmela Coyle, President & CEO, CAHHS-CHA
The time is now. Collective action works. Behavioral health matters. Hear about the progress of a statewide coalition co-led by the California Hospital Association to elevate the issue of behavioral health statewide.

10:30 a.m. – 12:00 p.m. | General Session
Five Guys Talking

Michael Fitzgerald, MS, PMHCS-BC​, Executive Director, Behavioral Health Services, El Camino Hospital; Paul Rains, RN, MSN, President, St. Joseph’s Behavioral Health Center; Mitch Gluck, MSW, MBA​, Assistant Hospital Administrator, San Diego County Psychiatric Hospital; Scott Robertson, MA​, Director, Behavioral Medicine Services, Glendale Adventist Medical Center; Clayton Chau, MD, PhD, Regional Executive Medical Director, Providence St. Joseph Health; Vincent Wales, Moderator
Have you ever wondered why leaders in behavioral health are so passionate about what they do? Why does it sometimes feel that they take the position so personally? Listen to five hospital executives walk you down the paths that led them to where they are today. You will be surprised at what you learn.

12:00 – 1:15 p.m. | Hosted Luncheon
Center for Behavioral Health Care Announcements & Updates
OSHPD Psych Build Update

Paul Coleman, Deputy Director, Facilities Development Division, Office of Statewide Health Planning and Development
Šimanek Distinguished Service Award

1:15 – 2:15 p.m.  | General Session
This is Not a Drill
One Hospital’s Experience With an Evacuation
Jenifer Nyhuis, CEO, LCSW​, Signature Healthcare; Jetta S. Zellner, LMFT, Director of Clinical Services, Vista del Mar Hospital
As the Ventura fire moved through the hills and Santa Ana winds increased, Jenifer Nyhuis made the decision to evacuate the hospital. While her team led patients down the hill, they turned to see their facility engulfed in flames. Listen to Ms. Nyhuis and Ms. Zellner recount the day’s events, how they prepared for evacuation, and provide an update on the facility today.

2:15 – 3:15 p.m. | General Session
Ready for Discharge
Now What?
Tracy Wilson, Owner, Rooted Life, Supportive Housing; Fatemah Bradley-Martinez, MSW, Director of Housing Services, Sacramento Self-Help Housing; Ernell De Vera, RN, MBA, Director, Patient Services, Sutter Health
For some of the most vulnerable members of society, people with behavioral health issues and homeless, a home is the starting point towards recovery. Supportive housing combined with care coordination can be an effective strategy to assist this population. Listen to the panel discuss how they work with the community to assist in discharge planning and share patient success outcomes.  

3:45 – 4:45 p.m. | General Session
Turning High-Utilizers into Partners: Pay for Success & Behavioral Health

Faith Richie, Senior Vice President, Development, Telecare, Shannon Mong, Director of Innovation Initiatives, Telecare​
In 2017, Telecare opened the nation’s first mental health Pay for Success (PFS) program in Santa Clara County, called Partners in Wellness. Listen as Ms. Richie provides an overview of their PFS model and shares initial results and lessons learned along the way.

5:00 – 6:00 p.m. | Reception

 Tuesday, December 11 – Day 2

7:00 – 8:00 a.m. | Continental Breakfast

8:00 – 9:30 a.m.| Keynote
Transforming Patient Lives – The Art of Person-Centered Care

Allison Massari, Inspirational Speaker, Entrepreneur, Artist and Business Coach
Ms. Massari shares compelling stories of her experiences in healthcare as a burn survivor. The compassionate patient-centered care she received illustrates the positive impact you can have on the health of patients by going the extra mile. Ms. Massari helps reinvigorate employees and alleviate burnout in the health care workplace by shining a light on the immense value providers offer patients in need

9:30 – 10:30 a.m.| General Session
Collaborating to Make a Difference

Dora Barilla, DrPH, GVP, Community Health Investment, Providence St. Joseph Health
Providence St. Joseph Health is an active leader in building programs and services with community collaboration. Ms. Barilla will help you understand how to work proactively with your community as she explains the necessary processes, from idea to development to implementation.

11:00 a.m. – 12:00 p.m. | General Session
Tackling Opioid Use
 Project SHOUT
Hannah Snyder, MD, Lead, Project SHOUT and Clinical Fellow, Primary Care Addiction Medicine, Division of HIV, ID, and Global Medicine & Dept. of Family and Community Medicine, UCSF, Zuckerberg San Francisco General Hospital
Patients with opioid addiction are often hospitalized with complications from their illness, but they don’t always receive treatment for their underlying disease. The Support for Hospital Opioid Use Treatment (SHOUT) program works with hospitals to start and maintain patients on buprenorphine or methadone during hospitalizations. Presenters will provide an overview of the program and how they are working with hospitals to tackle the ever-growing opioid crisis.

12:00 – 1:15 p.m. | Hosted Luncheon

1:15 – 2:30 p.m. | General Session
It is Time to Address the Problems
Rideout Model
Theresa Hyer, MSN, RN, TNS, Director, Emergency Services, Rideout Health; Susan Redford, MA, LMFT, LPC, LISAC, Psychiatric Emergency Supervisor, Sutter-Yuba Mental Health Services
The Rideout Medical Center ED was facing the same issues as other hospitals: behavioral health patients would enter through the ED and wait hours to receive treatment, or days to be admitted to a mental health facility. Ms. Hyer and Ms. Redford will talk about the changes Rideout implemented that resulted in decreased wait time, reduced ED overcrowding and delivered professional help as soon as possible.

3:00 – 4:00 p.m. | Closing Session
San Francisco Healing Center – A Collaborative Effort

John Allen, President, Dignity Health St. Mary’s Medical Center; Patricia Blum, PhD, CPRP, Executive Vice President, Crestwood Behavioral Health Inc.; Barbara Garcia, MPA, Former Director of Health, San Francisco Department of Public Health; Maga Jackson-Triche, MD, MSHS, Vice President, Adult Behavioral Health Services, UCSF Health
Addressing the chronic issues surrounding homelessness, housing and ED overcrowding requires partnerships and collaboration. In San Francisco, a team with a common goal collectively worked together to create a safe environment for behavioral health patients who had few options available to them. Listen to a panel discuss how they developed their program and the successes they have experienced.


Mission Inn Hotel & Spa
3649 Mission Inn Avenue
Riverside, CA 92501

If you need a hotel room reservation please contact the CHA Education Department at (916) 552-7637 or


All educational sessions will be held at the remodeled Riverside Convention Center, just a short walk away from the Mission Inn.

Riverside Convention Center
3637 5th Street
Riverside, CA 92501


Register by Nov. 15 and save
Back-to-Back Events – The Behavioral Health Care Symposium and Emergency Services Forum run three days:

Behavioral Health Care Symposium is Dec. 10 - 11.
Monday’s agenda is devoted to behavioral health care policy, current issues and updates. Tuesday’s agenda will focus on behavioral issues in EDs.

Emergency Services Forum is Dec. 12.
Wednesday’s program is focused solely on emergency services issues and solutions.

Choose from four registration options:

  1. Behavioral Health Care Symposium + Emergency Services Forum (Mon., Tues. & Wed.): Members* $735, Nonmembers** $890
  2. Behavioral Health Care Symposium only (Mon. & Tues.): Members $535, Nonmembers $680
  3. Behavioral Health Care Symposium day two + Emergency Services Forum (Tues. & Wed.): Members $535, Nonmembers $680
  4. Emergency Services Forum only (Wed.): Members $335, Nonmembers $430

Registrations received after Nov. 15, add $100.
Tuition includes reception, luncheon and CEs.

* Members are CHA member hospitals, CHA associate members and government agencies. ** Nonmembers are limited to non-hospital health care providers, clinics, post-acute facilities, consultants, insurance companies, law firms and other entities that serve hospitals. Education programs and publications are a membership benefit and are not available to eligible nonmember California hospitals.

Special Accommodations

If you require special accommodations pursuant to the American’s with Disabilities Act please call (916) 552-7637.

Presentations will be available online only

You will receive an email before the event with instructions on how to download the presentations to your laptop/tablet for viewing on-site, or to print and bring with you. Be sure to download the materials in advance; WiFi access on-site may be limited.


A confirmation will be sent to all registrants. On-site registrations and any unpaid registrations may be subject to an additional 10% fee.

Cancellation Policy/Late Payment

A $75 non-refundable processing fee will be retained for each cancellation. Cancellations must be made in writing seven or more days prior to the scheduled event and emailed to No refunds will be made after these dates. Substitutions are encouraged. In the unlikely event that the program is cancelled, refunds will be issued to paid registrants within 30 days.

Continuing Education

Amount of CEUs offered are subject to change.  

Full attendance at each day’s educational sessions is a prerequisite for receiving continuing education. Attendees must sign in each day and include their professional license number, if required. CE certificates will be emailed after the event.

Behavioral/Social Work — Behavioral Health Care Symposium course meets the qualifications for up to 10 hours and the Emergency Services Forum meets the qualifications for 6.75 hours of continuing education credit for LMFTs and LCSWs as required by the California Board of Behavioral Sciences. CHA is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs and LCSWs. Provider approval number 128427. CHA maintains responsibility for this program/course and its content.

At the conclusion of each day, participants will be able to:

Behavioral Health Care Symposium, Day 1:

  • Describe the progress of the new statewide coalition co-led by the California Hospital Association.
  • Describe the paths that five leaders in behavioral health took and the obstacles they overcame to get where they are today.
  • Explain Vista del Mar hospital’s disaster preparedness plan and the decisions they made during evacuation in the Ventura fire of 2017.
  • Explain the role supportive housing plays for discharged patients with behavioral health issues.
  • Describe the benefits of the Pay for Success (PFS) program created by Telecare.

Behavioral Health Care Symposium, Day 2:

  • Explain the meaning of “compassionate patient-centered care” and its impact on patients and staff.
  • Provide examples of how a hospital can collaborate with communities to develop programs and services needed for patients with behavioral health conditions.
  • Describe what SHOUT means and how the program works in partnership with hospitals.
  • Explain the approach Arrowhead Regional Center took when solving for their overcrowded emergency department.
  • Describe why the San Francisco Healing Center was created, who were the partners, and how the center has affected the community.

Emergency Services Forum, Day 3:

  • Describe the current emergency department landscape and how to advocate for change.
  • Describe how emergency departments throughout the state of California are creating change to improve care delivery.
  • Provide details about the Alternative Destination Project and the partnership between paramedics, community and emergency services.
  • Describe why the San Francisco Sobering Center was created, who were the partners, and how the center has affected the community.
  • Explain how to improve patient care delivery using data and assessment tools.
  • Describe how Value by Design tools have assisted in treating septic patients.
  • Describe how simulation training can better treat patients suffering from agitation.
  • Explain how Emergency Department-to-Community (ED2C) assists in directing high-utilizing patients to appropriate services or resources.
  • Describe the advantages of using Pay-for-Performance in ED settings.

Compliance — The Compliance Certification Board (CCB)® has approved this event for up to 12.7 Behavioral Health Care Symposium and 9.0 Emergency Services Forum CCB CEUs. Continuing Education Units are awarded based on individual attendance records. Granting of prior approval in no way constitutes endorsement by CCB of this event content or of the event sponsor.

Health Care Executives — CHA is authorized to award up to 10 Behavioral Health Care Symposium hours and 6.75 Emergency Services Forum hours of pre-approved ACHE Qualified Education Credit (non-ACHE) for this program toward the advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

Nursing — Provider approved by the California Board of Registered Nursing, CEP 11924, for up to 12.7 Behavioral Health Care Symposium contact hours and 8.1 Emergency Services Forum contact hours. 

Quality Assurance/Grievance

The CHA education quality assurance/grievance policy is available upon request by emailing If you have any concerns or dissatisfaction with the quality of a CHA education program, please contact Robyn Thomason, Director, Education at 916.552.7514 or email


CHA will photograph this event. If you prefer not to be photographed, please email CHA at


Call the Education Department at (916) 552-7637.

Symposium Sponsors

For sponsorship opportunities at the Behavioral Health Care Symposium, call the CHA Education Department at (916) 552-7502 or email Lisa Hartzell.

Click here to download a sponsor registration form.

On behalf of the California Hospital Association, we would like to thank our corporate sponsors for their promotional support of the 13th Annual Behavioral Health Care Symposium.

Platinum Sponsors:


Gold Sponsors:

Silver Sponsors: