Education event

Behavioral Health Care Symposium
Agents of Change: Challenging the Status Quo

Register Now
December 4 – 5, 2017 
Mission Inn Hotel & Spa, Riverside Convention Center


The days of waiting for others to create change have passed. It’s now up to us to make change happen by challenging the status quo. We are the persistent messengers, the influencers, the leaders. We are the Agents of Change.

The annual Behavioral Health Care Symposium and Emergency Services Forum will provide you with three days of need-to-know content that will inspire and motivate you to create change in your facility.

Dec 4–5, 12th Annual Behavioral Health Care Symposium:

Day one focuses on behavioral health care policy and pressing issues.
Day two is a blended format for both behavioral health care providers and ED professionals.

Dec 6, Emergency Services Forum:

Day three is focused solely on emergency medical care services issues and innovative practices to create future-focused ED care systems.

Take a few minutes to review the programs’ agendas — these events will provide you with the knowledge and ideas to inspire and lead change at your facility. Register for one, two or all three days depending on your professional responsibilities or area of interest.

Added bonus!  Program presenters and authors, Margaret Wheatley and Scott Zeller, will have books available for purchase and signing!

Back-to-Back Programs for Health Care Professionals

Interested in emergency department issues and solutions? Stay a day longer and attend the Emergency Services Forum on December 6. Special pricing for those attending all three days. Learn more.


Behavioral Health Care Symposium—Day 1
Monday, December 4

8:30 – 9:00 a.m. | Registration/Check-in

9:00 – 10:45 a.m. | Keynote Session

Clinical Virtual Reality: Innovative Tools for Behavioral Health Therapy 
Albert “Skip” Rizzo, PhD, Director, Medical Virtual Reality Research & Professor, Department of Psychiatry & School of Gerontology, USC Institute for Creative Technologies

Virtual Reality (VR) is no longer just an expensive device used in interactive gaming. Now a scientifically supported tool to treat patients with behavioral health issues, VR technology can gradually desensitize patients suffering from anxiety, stress, PTSD, and/or paranoia, while in a safe environment. Learn how VR technology continues to advance and stands to be a game changer in the behavioral health arena.

11:00 a.m. – 12:00 p.m. | General Session

Shifting the Paradigm to Prevention and Early Intervention     
Maggie Merritt, Executive Director, and Adrienne Shilton, Government Affairs Director, Steinberg Institute

For decades, the mental health treatment paradigm has centered on crisis care that comes well after an illness has taken hold. Rarely would we take this approach when treating serious physical conditions. Learn how the Steinberg Institute is working to shift the mental health paradigm from crisis care to early detection and intervention before an illness becomes disabling.

12:00 – 1:15 p.m. | Hosted Luncheon

Center for Behavioral Healthcare Announcements & Updates
Šimanek Distinguished Service Award

1:15 – 2:15 p.m.

IMR Grievance Boot Camp | General Session
Mary Watanabe, Deputy Director, Health Policy and Stakeholder Relations, California Department of Managed Health Care, and Laurey Tran, Supervising Insurance Compliance Officer, California Department of Insurance

Coordinating and managing benefits on behalf of a patient can be a frustrating process. Matters only get worse when a claim is denied and the appeal process is initiated. This session will explain what resources are available through the Department of Insurance and Department of Managed Health Care to clarify and expedite the grievance process.

2:15 – 3:15 p.m. | General Session

Using Tech Enabled Care to Deliver Effective Behavioral Health Solutions
Danielle Schlosser, PhD, Lead Clinical Scientist and Rebecca Messing-Haigler MPH, MBA, Payor/Provider Market Access; Verily Life Sciences

Advances in our understanding about how to effectively care for individuals with behavioral health conditions have far outpaced adoption and implementation. Access and lack of transparency in routine care remain outstanding challenges. Learn how technology is helping to close the evidence-implementation gap to develop and scale the future solutions in behavioral health.

3:45 – 4:45 p.m. | General Session

Navigating the System: A Family’s Experience
Moryt Milo, Managing Partner at Tectonics Venture Fund and Award-Winning Journalist

Imagine the kind of stress and anxiety a parent would experience after receiving a middle-of-the-night call informing them of their child’s arrest and hospitalization for psychiatric evaluation. This was the beginning of the story for one family whose 19-year-old son would be diagnosed with schizophrenia. What followed was a navigation of multi-state laws, attorneys, insurance companies, specialists and hospitals. Hear how one mother successfully maneuvered through a complex system and shares insights to improve the patient experience.

5:00 – 6:00 p.m. | Reception


Behavioral Health Care Symposium—Day 2
Tuesday, December 5

7:00 – 8:00 a.m. | Continental Breakfast

8:00 – 9:30 a.m.| Keynote Session

Who Do We Choose to Be? 
Margaret Wheatley, American Writer and Leadership Management Consultant  

No longer can we sit back and hope that others will correct the problems facing health care.  Leaders need to be strong, brave and willing to step forward with intelligence to deal with unending change. With health care in crisis, we need to focus locally, creating unified commitment and trusting relationships in order to deliver excellent health care. In this session, Ms. Wheatley will describe how we can create “Islands of Sanity” where good work gets done, even in the midst of chaotic external environments.         

9:30 – 10:00 a.m.| Break and Exhibit Viewing
Margaret Wheatley book signing   

10:00 – 11:00 a.m.| General Session

Innovations in Delivery Systems
Ron Boatman, Associate Hospital Administrator Professional Services, and Jeff Hebb, Assistant Hospital Administrator, Arrowhead Regional Center

Most EDs are experiencing overcrowding and increased wait times. One hospital, whose situation was quickly becoming untenable, stepped back and chose a strategic approach to remedy their ED overcrowding issues. Learn how Arrowhead Regional Center collaborated with staff and community stakeholders to literally restructure their delivery model through the building of three separate EDs, and to align with clinical goals of their practitioners.  

11:00 a.m. – 12:00 p.m. | General Session

Treating Transgender Patients
Rev. Emma Chattin, Board Member, Transgender Education Association

Transgender individuals experience unique health disparities and pose new challenges for inpatient hospital care. As awareness of transgender men and women grows among healthcare educators, researchers, policymakers, and clinicians, it is necessary to create more inclusive settings.  Rev. Chattin will discuss the needs of this unique population and explain how health care professionals can provide support through education and resources.

12:00 – 1:15 p.m. | Hosted Luncheon
The “S” Word —Video Trailer Preview

1:30 – 2:45 p.m. | General Session

Workplace Violence Prevention Panel
Gail Blanchard-Saiger, Vice President, Labor and Employment, California Hospital Association (moderator), Nicolette Pacheco, Quality Improvement Risk Manager, College Hospital, Costa Mesa; Brenda Brennan, Emergency Service Administrator, Washington Hospital & Healthcare System; and Tameka Primm, Human Resources Director, Sierra Vista Hospital

Effective July 1, the California Division of Occupational Safety and Health (Cal/OSHA) health care workplace violence prevention regulations required general acute care hospitals to report specified incidents of workplace violence. Hear how three different hospitals developed compliance policies and procedures and how they addressed implementation challenges.

3:00 – 4:00 p.m. | Closing Session

Managing Agitation
Scott Zeller, MD, Vice President, Acute Psychiatric Medicine, CEP America

In spite of all we know, the go-to treatment for agitation is still physical restraint and sedation. However, there are better methods that are effective, respectful and prevent bad outcomes. Dr. Zeller will share progressive practices include calming techniques, verbal de-escalation, and alternative approaches that treat patients with compassion.   

4:00 – 4:30 p.m. | Book signing with Scott Zeller


Mission Inn Hotel & Spa
3649 Mission Inn Avenue
Riverside, CA 92501

IMPORTANT NOTE: A few remaining discounted rooms are available at the Mission Inn. For reservations, call (800) 843-7755 and mention “California Hospital Association” to receive the special rate. Don’t delay, the discount deadline is November 14 and room availability is limited.

Below is a list of alternative hotels located across the street from the Riverside Convention Center where the education sessions are taking place:

Hyatt Place Riverside/Downtown
3500 Market Street
Riverside, CA 92501
Phone: (951) 321-3500

Marriott Riverside at the Convention Center
3400 Market Street
Riverside, CA 92501
Phone: (951) 784-8000


All educational sessions will be held at the remodeled Riverside Convention Center, just a short walk away from the Mission Inn.

Riverside Convention Center
3637 5th Street
Riverside, CA 92501


Register by Nov. 7 and save
Back-to-Back Events – The Behavioral Health Care Symposium and Emergency Services Forum run three days:

Behavioral Health Care Symposium is Dec. 4 – 5.
Monday’s agenda is devoted to behavioral health care policy, current issues and updates. Tuesday’s agenda will focus on behavioral issues in EDs.

Emergency Services Forum is Dec. 6.
Wednesday’s program is focused solely on emergency services issues and solutions.

Choose from four registration options:

  1. Behavioral Health Care Symposium + Emergency Services Forum (Mon., Tues. & Wed.): Members* $735, Nonmembers** $890
  2. Behavioral Health Care Symposium only (Mon. & Tues.): Members $535, Nonmembers $680
  3. Behavioral Health Care Symposium day two + Emergency Services Forum (Tues. & Wed.): Members $535, Nonmembers $680
  4. Emergency Services Forum only (Wed.): Members $335, Nonmembers $430

Registrations received after Nov. 7, add $100.
Tuition includes reception, luncheon and CEs.

* Members are CHA member hospitals, CHA associate members and government agencies. ** Nonmembers are limited to non-hospital health care providers, clinics, post-acute facilities, consultants, insurance companies, law firms and other entities that serve hospitals. Education programs and publications are a membership benefit and are not available to eligible nonmember California hospitals.

Special Accommodations

If you require special accommodations pursuant to the American’s with Disabilities Act please call (916) 552-7637.

Presentations will be available online only

You will receive an email before the event with instructions on how to download the presentations to your laptop/tablet for viewing on-site, or to print and bring with you. Be sure to download the materials in advance; WiFi access on-site may be limited.


A confirmation will be sent to all registrants. On-site registrations and any unpaid registrations may be subject to an additional 10% fee.

Cancellation Policy/Late Payment

A $75 non-refundable processing fee will be retained for each cancellation. Cancellations must be made in writing seven or more days prior to the scheduled event and emailed to No refunds will be made after these dates. Substitutions are encouraged. In the unlikely event that the program is cancelled, refunds will be issued to paid registrants within 30 days.

Continuing Education

Full attendance at each day’s educational sessions is a prerequisite for receiving continuing education. Attendees must sign in each day and include their professional license number, if required. CE certificates will be emailed after the event.

Behavioral/Social Work — Behavioral Health Care Symposium course meets the qualifications for up to 11 hours and the Emergency Services Forum meets the qualifications for 6.75 hours of continuing education credit for LMFTs and LCSWs as required by the California Board of Behavioral Sciences. CHA is approved by the California Association of Marriage and Family Therapists to sponsor continuing education for LMFTs and LCSWs. Provider approval number 128427. CHA maintains responsibility for this program/course and its content.

At the conclusion of each day, participants will be able to:

Behavioral Health Care Symposium, Day 1:

  • Identify behavioral health conditions in patients that could be successfully treated with the use of virtual reality as a supplemental tool. 
  • Identify early signs of mental illness.
  • Describe the grievance process and list the resources available through The Department of Manage Health Care to assist during the appeal process.
  • Describe how current uses of technology are used to treat patients with behavioral health needs.
  • Explain the processes a family must endure when seeking treatment for an adult child with behavioral health issues.

Behavioral Health Care Symposium, Day 2:

  • Describe how leaders can create change that impacts the delivery of health care.
  • Explain the approach Arrowhead Regional Center took when solving for their overcrowded emergency department.
  • Explain how heath care professionals can provide support for transgender patients suffering behavioral health needs.
  • Describe the new workplace violence prevention regulation and different techniques to use for implementation.
  • Describe the different methods to use when treating patients suffering from agitation.

Emergency Services Forum, Day 3:

  • Describe the benefits to patient care associated with using an emergency department information exchange system.
  • Explain the Whole Person Care pilot and provide an example of how a health information exchange could be used between different health care delivery services.
  • Explain the process one hospital in San Francisco implemented to improve patient management while reducing ambulance patient offload delay. (breakout)
  • Explain how ED utilization data is used it to improve patient care coordination. (breakout)
  • Explain CalACEP’s involvement in the ED overcrowding issues and the steps they are taking to improved patient care.
  • Describe the National Qualities Forum preliminary recommendations related to transitions of care and the impact on EDs.
  • Describe the benefits of a clinical decision area within the ED.
  • Explain how technology can decrease ambulance patient offload delays.
  • Identify the signs of work place fatigue and describe techniques to use to decrease stress to preserve personal health. 

Compliance — The Compliance Certification Board (CCB)® has approved this event for up to 13.5 Behavioral Health Care Symposium and 8.1 Emergency Services Forum CCB CEUs. Continuing Education Units are awarded based on individual attendance records. Granting of prior approval in no way constitutes endorsement by CCB of this event content or of the event sponsor.

Health Care Executives — CHA is authorized to award up to 11 Behavioral Health Care Symposium hours and 6.75 Emergency Services Forum hours of pre-approved ACHE Qualified Education Credit (non-ACHE) for this program toward the advancement or recertification in the American College of Healthcare Executives. Participants in this program who wish to have the continuing education hours applied toward ACHE Qualified Education credit must self-report their participation. To self-report, participants must log into their MyACHE account and select ACHE Qualified Education Credit.

Nursing — Provider approved by the California Board of Registered Nursing, CEP 11924, for up to 13.2 Behavioral Health Care Symposium contact hours and 8.1 Emergency Services Forum contact hours. 

Amount of CEUs offered are subject to change.  

Quality Assurance/Grievance

The CHA education quality assurance/grievance policy is available upon request by emailing If you have any concerns or dissatisfaction with the quality of a CHA education program, please contact Robyn Thomason, Director, Education at 916.552.7514 or email


CHA will photograph this event. If you prefer not to be photographed, please email CHA at


Call the Education Department at (916) 552-7637.

Symposium Exhibitors

For exhibit opportunities at the Behavioral Health Care Symposium, call the CHA Education Department at (916) 552-7502 or email Lisa Hartzell.

Click here to download a exhibitor registration form.

On behalf of the California Hospital Association, we would like to thank our corporate exhibitors for their promotional support of the 12th Annual Behavioral Health Care Symposium.

Platinum Exhibitors:


Gold Exhibitor:

Silver Exhibitors: