Volunteer event

2020 California Hospital Volunteer Leadership Conference
Register Today

February 17-19, 2020
Newport Beach, CA

The 2020 California Hospital Volunteer Leadership Conference, “Engineering Change. Inspiring Leadership.,” will take place February 17-19 at the Hyatt Regency Newport Beach.

The intended audience is volunteer leaders, volunteers, paid staff who manage volunteer programs, community partners, and inter-professional peers looking to expand their services with volunteer programs. Learning experiences, conversations, activities and dialogue topics include, emergency services, retail, social determinants of health, volunteer management, youth programs and workforce.

Schedule at a Glance

Last Updated:  Tuesday, January 13, 5:03 p.m.

Monday, February 17, 2020

2 – 5 p.m. | Early-Bird Registration 

2 – 4 p.m. | Sponsor/Exhibit Event 

3 – 3:45 p.m. | Conference Connections*

4 – 5:30 p.m.| Opening Session

5:30 – 7 p.m. | Welcome Reception  & Sponsor/Exhibit Event

Tuesday, February 18, 2020

7 a.m. – 5:30 p.m. | Registration 

7 a.m. – 8:30 a.m. | Roundtable Discussion Groups & Continental Breakfast* 

8:30 a.m. – 2:45 p.m. | Sponsor/Exhibit Event

9 a.m. – 10:15 a.m. | General Session 

10:15 a.m. – 10:30 a.m. | Break

10:30 a.m. – 11:30 a.m. | General Session

11:30 a.m. – 12:30 p.m. | Lunch 

12:30 p.m. – 1 p.m. | Break 

1 p.m. – 2:15 p.m. | Concurrent Sessions

2:15 p.m. – 2:45 p.m. | Break

2:45 p.m. – 4 p.m. | Concurrent Sessions 

4 p.m. – 4:15 p.m. | Break

4:15 p.m. – 5:30 p.m. | Concurrent Sessions 

6:30 p.m. | Volunteer Resource Professionals Networking Event*$ 

Wednesday, February 19, 2020

7 a.m. – Noon | Registration 

7 – 8:30 a.m. | Roundtable Discussion Groups & Continental Breakfast*

8:45 a.m. – 10 a.m. | General Session

10 a.m. – 10:15 a.m. | Break 

10:15 a.m. – 11:30 a.m. | Concurrent Sessions

11:30 a.m. –  Noon | Closing Session 

Content, facilitators and sessions are subject to change. 

* Registration required.  Space is limited and on a first-come, first-served basis.  
($) Additional fee to attend.

Program 2/17

We are adding session descriptions as obtained.  Below is a sampling in no particular order.  Specific times, dates and associated speaker updates is ongoing. 

Monday, February 17, 2020

2 – 5 p.m. | Early-Bird Registration | Plaza Arbor or Patio Foyer

2 – 4 p.m. | Sponsor/Exhibit Event | Plaza Arbor

3 – 3:45 p.m. | Pre-Conference Session | Patio Room

Conference Connections*

Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center
Kay Kohen, Volunteer, Enloe Medical Center
Louis Peltier, Volunteer, Mercy Hospitals Bakersfield
Linda Van Fulpen, CAVS, Manager, Volunteer Services, Sharp Grossmont Hospital
Vicki Veal, Volunteer, Mission Hospital Mission Viejo
Avi Zaraya, MBA, Assistant Medical Center & Area Administrator, Support Services/Program Director, Experience KP, Kaiser Permanente Woodland Hills

Designed for both new and experienced hospital volunteer leaders, this informal session will teach attendees how to best connect to the conference content and build relationships with fellow volunteer leaders. An overview of the California Association of Hospitals and Health Systems (CAHHS)network will be provided, including available resources that benefit volunteers and their organizations. Representatives from the CAHHS Volunteer Leadership Network will be available as conference ambassadors, assisting attendees with navigating the conference sessions, and providing the knowledge and support attendees need to make the most of their conference experience. Attendees are encouraged to bring business cards to share.

4 – 5:30 p.m.| Opening Session | Plaza Ballrooms I & II

Volunteers & Philanthropy

Melanie Lundquist, Philanthropist

Session description available soon.

5:30 – 7 p.m. | Welcome Reception  & Sponsor/Exhibit Event | Plaza Arbor

Content, facilitators and sessions are subject to change. 

Program 2/18​

Tuesday, February 18, 2020

7 a.m. – 5:30 p.m. | Registration | Plaza Arbor or Patio Foyer

7 a.m. – 8:30 a.m. | Roundtable Discussion Groups & Continental Breakfast*  | TBA

8:30 a.m. – 2:45 p.m. | Sponsor/Exhibit Event | Plaza Arbor

9 a.m. – 10:15 a.m. | General Session | Plaza Ballrooms I & II

The Value and Impact of Hospital Volunteers

Carmela Coyle, President & CEO, California Association of Hospitals and Health Systems/California Hospital Association
Daniel L. Gross, RN, DNSc, Executive Vice President, Hospital Operations, Sharp HealthCare, San Diego

Session description available soon.

10:15 a.m. – 10:30 a.m. | Break

10:30 a.m. – 11:30 a.m. | General Session | Plaza Ballrooms I & II

Homelessness Solutions – One Year After Implementing SB1152 

Peggy Broussard Wheeler, Vice President, Rural Health & Governance, California Hospital Association
Jennifer Friend, Chief Executive Officer of Project Hope Alliance

11:30 a.m. – 12:30 p.m. | Lunch 

12:30 p.m. – 1 p.m. | Break 

1 p.m. – 2:15 p.m. | Concurrent Sessions | Pacific Room, Patio Room, Plaza Ballroom III

Engineering Volunteer Programs to Prepare Seniors for an Emergency

Phillip Moller, Data Technology Analyst, Dignity Health Connected Living

California’s senior population (55+) is larger than ever. We need them to be prepared fora disaster or emergency, and to understand local plans and protocols including alerts, warnings, evacuation, and sheltering. This session focuses on educating seniors on how to receive alerts, how to prepare a “go bag”, and what to include in an emergency plan.

New Approaches to Volunteer Recruitment

Betsy McFarland, Principal, Adisa; Director of Consulting and Training, Energize, Inc.

There may be new online tools with fancy technology, but the fundamentals of recruiting have not changed. Revisit how you find and attract the volunteers you most want by looking in the right places, designing appealing work, making the most of social media, and presenting opportunities well.

Quadruple Aim

Pam Keck, Manager Volunteers, Swedish Issaquah
Wendy Turner, CAVS, Manager, Volunteer Services, Providence Health & Services

Session description available soon.

2:15 p.m. – 2:45 p.m. | Break

2:45 p.m. – 4 p.m. | Concurrent Sessions | Garden Room I, Pacific Room, Patio Room, Plaza Ballroom III

Building and Sustaining Strong Volunteer Leadership

Betsy McFarland, Principal, Adisa; Director of Consulting and Training, Energize, Inc.
Linda Fisher, MS, CAVS, CEL, Regional Director, Volunteer & Guest Services, UC Health

In today’s commitment-averse world, how can we recruit, encourage, and support potential volunteers to take on positions of leadership? We’ll examine how to build a strong volunteer workforce including entry-level roles, board members, and everything in between.

2020 Vision: Retail Industry Trends and “Only the Best”

Lilly Stamets, Principal, Premier Retail Consulting

Join our panel of seasoned retail shop managers from gift shops of all sizes for an insightful open forum session. Increase your retail knowledge and develop strategies to increase sales – all while earning the respect and appreciation of your customer base. We’ll discuss the latest product trends, review “what’s hot and what’s not”, and learn where these products are available. 

Understanding Joint Commission Standards

Mark Crafton MPA, MT(ASCP), Executive Director of Strategic Alliances, The Joint Commission

Hospital volunteers and volunteer programs are subject to many Joint Commission standards. Learn which standards are relevant to hospital volunteers and how to put approved processes in place to remain in compliance. 

The Critical Role of Leadership in Achieving Excellence in Healthcare Experience

Deanna Frings, Vice President, Learning and Professional Development, The Beryl Institute

Patient Experience matters.  Its importance continues to grow and remains a global priority for healthcare organizations. Central to patient experience is the awareness that leadership plays a pivotal role in driving your organization’s experience culture.  Join this session for a facilitated discussion exploring leadership strategies critical in delivering excellence in experience.

Learning Objectives

  1. Enhance your leadership capabilities in fostering relationships, elevating engagement and driving accountability, critical skills in achieving excellence in experience.
  2. Identify the specific actions you can take to improve the patient experience.  
  3. Walk away with an action plan to engage your teams and volunteers in delivering their best in experience.

4 p.m. – 4:15 p.m. | Break

4:15 p.m. – 5:30 p.m. | Concurrent Sessions | Garden Room I, Pacific Room, Patio Room, Plaza Ballroom III

Applying New Retail Concepts to Hospital Gift Shops 

Lilly Stamets, Principal, Premier Retail Consulting

With the rise of ecommerce, hospital gift shops are reinventing themselves for the healthcare consumer. Whether you are new to gift shops or a seasoned buyer/manager, this session will explain new retail store concepts like digital convenience, service-only, and storytelling – all in ways that hospital gift shops can apply. Learn to differentiate between what works and does not work for your shop, and how to share those findings with your hospital leadership. 

Emergency Preparedness – The Role of the Hospital Volunteer

Steven Storbakken, Director of Emergency Preparedness & Environmental Safety, Pomona Valley Hospital Medical Center
Volunteer Leaders TBA, Pomona Valley Hospital Medical Center

Session description available soon.

Volunteer Impact – VIMPACT

Linda Fisher, MS, CAVS, CEL, Regional Director, Volunteer & Guest Services, UC Health

Session description available soon

To Care is Human: Patient Experience the New Strategic Heart of Healthcare

Deanna Frings, Vice President, Learning and Professional Development, The Beryl Institute

It is time to reframe our thinking on patient experience and reinforce the core strategies driving the human experience excellence at the heart of healthcare today. In acknowledging that every person has the potential to impact the human experience in healthcare, we will look at the foundational concepts of experience, what it matters and the impact it can have. Through exploring the findings of two landmark studies from The Beryl Institute – Consumer Perspectives on Patient Experience 2018 and To Care is Human: The Factors Influencing Human Experience in Healthcare Today – we will identify the common themes and opportunities found in looking at the patient experience movement from a global perspective, the implications for action and the opportunities for leadership will be revealed. The lessons learned will be supported by the latest findings from The State of Patient Experience 2019: Looking to the Future of Human Experience which reinforces the connection of quality, safety and service in driving the best in overall experience for all who serve in and are served by healthcare. Be prepared to challenge your thinking, explore new ideas and walk away reignited to engage in leading the global effort to achieve patient experience excellence.

6:30 p.m. | Volunteer Resource Professionals Networking Event*$ 

Content, facilitators and sessions are subject to change. 

Program 2/19

Wednesday, February 19, 2020

7 a.m. – Noon | Registration | Plaza Arbor

7 – 8:30 a.m. | Roundtable Discussion Groups & Continental Breakfast* |TBA

8:45 a.m. – 10 a.m. | General Session | Plaza Ballrooms I & II

Gain the Day: Controlling Stress & Pressure When Resources Are Tight

Jeanne Sexson, Author

Stress can affect our ability to think clearly and problem solve, and even become hazardous to our health. Learn to combat stress with proven methods. In this session, you’ll learn positive ways to build a more resilient mindset and the ability to “go the distance.” We’ll address:

  • How to identify sources of pressure
  • What makes someone able to “go the distance”
  • How to recognize when to adjust, and when to adapt
  • How to develop a forward-thinking focus

10 a.m. – 10:15 a.m. | Break 

10:15 a.m. – 11:30 a.m. | Concurrent Sessions | Garden Room I, Patio Room, Plaza Ballroom III

Setting the Bar: How to Assess Volunteer Performance 

Betsy McFarland, Principal, Adisa; Director of Consulting and Training, Energize, Inc.

Many volunteer-based programs assess only the level of success that the overall program achieves, and tend to overlook the performance of the volunteers ultimately driving program success. This session examines how volunteer performance evaluations can open avenues of communication, mutually benefiting the volunteers and the organization alike.

Change: The Human Factors

Jeanne Sexson, Author

Change can cause all sorts of unease. often reflecting in reduced performance and poor morale. While change will never go away, how organizations address change can make all the difference. This session, in an upbeat and interactive environment, offers valuable insight into steering clear of the obstacles change can throw at us. We’ll explore:

  • Why change has a major impact on productivity
  • Why people are resistant to change
  • How to effectively introduce change
  • How to overcome resistance in the change process

Managing Your Volunteer Workforce: Compliance, Human Resources and Legal Issues

Gail Blanchard-Saiger, JD, Vice President & Counsel, Labor & Employment, California Hospital Association
Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center

Because many compliance, legal, and operational issues arise in a volunteer workforce, this session will cover an array of issues: criteria to distinguish a volunteer from an employee, whether to conduct criminal background checks, what types of policies you should have, whether your hospital is liable for volunteer privacy breaches, and potential issues in your student and intern workforce. Although there are many gray areas, participants will receive practical advice to help prevent problems before they occur.

11:30 a.m. –  Noon | Closing Session | Plaza Ballrooms I & II

Content, facilitators and sessions are subject to change. 

Location/Hotel

Hyatt Regency Newport Beach
1107 Jamboree Road
Newport Beach, CA  92660
Hotel Direct Phone Number (949) 729-1234 
Hotel Website • Sleeping Room Reservations 

You will encounter a true resort experience at the Hyatt Regency Newport Beach.  The resort offers stunning views, three swimming pools and on-property restaurant. Within ten miles of Newport Beach’s gorgeous coastline where you can enjoy paddle boarding, kayaking, boat rentals and world-class shopping.  

Reservations

  • Single and double occupancy rooms are available at a special discounted rate of $184 per night, plus applicable taxes (currently 13% and $.49 per night) and optional $27 plus tax resort fee (golf, bikes or beach kit).  
  • Additional special discounted rate rooms outside the room block dates (Feb. 16-19) are subject to hotel availability.  
  • Click here for online reservations. 
  • To make your room reservations by phone call (800) 233-1234 and reference CAHHS or California Hospital Volunteer and location Newport Beach.     
  • Discounted sleeping room deadline is January 24, 2020.  
  • Hotel check-in time is 4 p.m. and check-out time is Noon.
  • Click here to access the hotel fact sheet.  

Parking

The Hyatt Regency Newport Beach offers self parking and convenient valet parking. 

  • CAHHS has negotiated a discounted overnight self-parking rate of $10 per day.  
  • Valet parking option is $20 per day and $36 overnight (subject to change).  
  • Click here to access the hotel map, parking and transportation details.

Complimentary Amenities

The following amenities are available when booking the group rate. 

  • Business internet access in guest rooms
  • Fitness Center
  • Local/800 service calls
  • Business Center
  • In-room bottled water (2 per day)
  • Outdoor games, including water feature at Oasis Pool

Area Attractions

Discover sun-splashed beaches, a sparkling bay, and exciting Newport Beach activities and water sports right outside our hotel. Experience the magic of Disneyland® Resort or ride the coasters at Knott’s Berry Farm – 20 minutes away. Relax without ever leaving the hotel at our three sparkling pools or tee it up on the adjacent, par-3 executive golf course. Wind down with a stroll down to the back of the resort to the Newport Bay Ecological Reserve, or walk over the bridge to picturesque Balboa Island to browse European style boutiques and shops. Click here to learn more.

Speakers

We are adding speakers every day and here’s a sampling. 

General Sessions

Carmela Coyle, President & CEO, California Association of Hospitals and Health Systems/California Hospital Association

Peggy Broussard Wheeler, Vice President, Rural Health & Governance, California Hospital Association

Jennifer Friend, Chief Executive Officer of Project Hope Alliance

Daniel L. Gross, RN, DNSc, Executive Vice President, Hospital Operations, Sharp HealthCare, San Diego

Melanie Lundquist, Philanthropist

Jeanne Sexson, Author

   

Concurrent Sessions

Gail Blanchard-Saiger, JD, Vice President & Counsel, Labor & Employment, California Hospital Association

Mark Crafton MPA, MT(ASCP), Executive Director of Strategic Alliances, The Joint Commission

Linda Fisher, MS, CAVS, CEL, Regional Director, Volunteer & Guest Services, UC Health

Deanna Frings, Vice President, Learning and Professional Development, The Beryl Institute

Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center

Pam Keck, Manager Volunteers, Swedish Issaquah

Kay Kohen, Volunteer, Enloe Medical Center

Betsy McFarland, Principal, Adisa; Director of Consulting and Training, Energize, Inc.

Phillip Moller, Data Technology Analyst, Dignity Health Connected Living

Louis Peltier, Volunteer, Mercy Hospitals Bakersfield

Wendy Turner, CAVS, Manager, Volunteer Services, Providence Health & Services

Lilly Stamets, Principal, Premier Retail Consulting

Linda Van Fulpen, CAVS, Manager, Volunteer Services, Sharp Grossmont Hospital

Vicki Veal, Volunteer, Mission Hospital Mission Viejo

Avi Zaraya, MBA, Assistant Medical Center & Area Administrator, Support Services/Program Director, Experience KP, Kaiser Permanente Woodland Hills

Registration

Conference registration rate includes all educational sessions, breaks and lunch.  Hotel nights not included.  Click here for hotel reservations.  Click here for attendee registration.

Attendee Registration Rates

Member $425
Nonmember $550

Optional Event

Volunteer Resource Professionals Networking Event $50
Salaried staff responsible for managing volunteer program(s).​

Confirmation Policy

Registrations are confirmed via email. Please call California Association of Hospitals and Health Systems (CAHHS) Volunteer Services at (916) 552-7544 if you do not receive an email confirmation.

Cancelation/Refund

A $100 non-refundable processing fee will be retained for each cancelation received in writing by fax (916-552-2610) or email (volunteers@calhospital.org) by January 24, 2020. Refunds will not be issued after this date. Refunds will be made to payer only. Substitutions are encouraged.

Substitutions

Registrants unable to attend the conference may send a substitute for no additional fee. Only one substitution will be allowed per original registration.  Please submit via fax (916-552-2610) or email (volunteers@calhospital.org) a brief note requesting the substitution, a copy of the previous registrant’s confirmation and a completed registration form for the new attendee. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the transfer. The same policy applies to on-site substitutions. Contact CAHHS at (916) 552-7544 for additional questions.

Volunteer Resource Professionals Networking Event Cancelation/Refund

A full refund of $50 will be processed for cancelations received in writing by fax (916-552-2610) or email (volunteers@calhospital.org) by January 24, 2019. Refunds will not be issued after this date. Refunds will be made to payer only. Substitutions, available only on-site, are encouraged so long as alternate attendees are also salaried staff responsible for managing volunteer programs. 

Americans with Disabilities Act

If you require special accommodations pursuant to the Americans with Disabilities Act, contact CAHHS at (916) 552-7544 or volunteers@calhospital.org.

Photo Release

Consent to use photographic images and recordings: Registration and attendance at, or participation in, CAHHS meetings and other activities constitutes an agreement by the registrant to CAHHS for use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions, and audiotape of such event and activities.

Sponsor/Exhibit

Thank you to our conference sponsors who help the CAHHS conference planning committee create a rich educational experience for our attendees.  

To register, click here.

Sponsor/Exhibit Levels & Benefits Platinum
$10,000
Gold
$5,000
Silver
$3,000
Bronze
$1,500
In-Kind
Sole sponsor of a conference general session, including two-minute presentation        
Sponsor of an optional event or refreshment break        
Educational video displayed at a general session (Submission deadline January 10, 2020) 90 seconds 30 seconds      
Logo on conference bag (logo submission deadline December 1, 2019)      
Newsletter article and/or web forum for CAHHS Volunteer Services Network      
PowerPoint advertisement (one slide)    
Conference attendee registration(s) or exhibit table(s) 3 2 1    
Printed program advertisement Full Page Half Page Quarter Page    
Logo in conference app, program, web page and signage

Platinum Sponsor————————————————————————

 
   

Gold Sponsor——————————————————————————

   

Silver Sponsor—————————————————————————-

 
   

Retail Showcase

New at the 2020 conference, retail exhibitors can sponsor and display their product during the Thursday, February 18 retail sessions.  

Two retail showcase options are available and outlined below.  Contact CAHHS at 916-552-7544 for additional information.

Retail Showcase Options & Benefits Option 1
$500
Option 2
$250
Network with hospital retail leaders, many who are decision-makers  
Brief presentation during one of the two sessions  
Tabletop in meeting room (limited to six)  
Showcase product
PowerPoint slide to be displayed during presentation
Contact information printed in conference program, displayed on website and in conference app

Space is limited. Approval required.  

This event is not intended to be a “buyers” trade-show, but an educational opportunity for attendees and exhibitors. 

Advertisements

Advertisements are a great way to reach all attendees with your message, product or service. Consider buying conference program advertisements to thank or recognize special hospital volunteer contributions, milestones, individuals or groups. Based on level, sponsors receive one free program advertisement.  Advertisements are printed in color.  Accepted file formats are pdf, tiff, jpeg or eps, with a resolution of at least 300 dpi. Submission deadline is January 24, 2020

To purchase an advertisement, click here.

Advertisement

Price

Ad Dimension (Width x Height)

Back Cover

$1,000

5.5″ W x 8.5″ H without bleeds, add .25 with bleeds

Inside Front Cover

$750

5.5″ W x 8.5″ H without bleeds, add .25 with bleeds

Inside Back Cover

$750

5.5″ W x 8.5″ H without bleeds, add .25 with bleeds

Full Page

$300

4.75″ W x 8″ H

Half Page

$200

4.75″ W x 3.875″ H

Quarter Page

$100

2.25″ W x 3.875″ H

  • Please click here to upload your program advertisement.
  • To view a sample of ad dimensions, click here
  • To view a slide show of 2019 conference program advertisements, click here.  
  • For additional questions, please call Melanie Shanley at (916) 552-7648 or email volunteers@calhospital.org

Meetups

The California Hospital Volunteer Leadership Conference is the perfect time to conduct a social gathering, formal meeting or networking event for your system or group. Originally built in 1962, the infamous Wine Cellar at the Hyatt Regency Newport Beach, offers guests an opportunity to experience the authentic character of the decade. Frequented by actor John Wayne and Presidential figures such as Richard Nixon and JFK, see a piece of history and host your small group during the 2020 conference. 

Space is available in one-hour blocks and on a first-come, first-served, pre-approved basis.  Deadline for reservations is February 12, 2020.

Monday, February 17

Time

Reserved

10 a.m. – 11 a.m.

 

11 a.m. – Noon

 

Noon – 1 p.m.

 

1 p.m. – 2 p.m.

 

2 p.m. – 3 p.m.

 

3 p.m. – 4 p.m.

 

7 p.m. – 8 p.m.

Kaiser Permanente 

8 p.m. – 9 p.m.

San Diego Association of Directors of Volunteer Services (SDADVS) & Sharp HealthCare

Tuesday, February 18

Time

Reserved

5 p.m. – 6 p.m.

 

6 p.m. – 7 p.m.

 

7 p.m. – 8 p.m.

 

8 p.m. – 9 p.m.

 

Contact Us

CAHHS Volunteer Services
1215 K Street, Suite 800
Sacramento, CA 95814
(916) 552-7544 Fax: (916) 552-2610
volunteers@calhospital.org

Committee Leadership 

Kay Kohen (2019-20)
Volunteer, Enloe Medical Center

Roseanna Kuhn, CAVS (2019-20)
Director, Volunteer Services, Enloe Medical Center

Louis Peltier (2013-14)
Volunteer, Mercy Hospitals

Linda Van Fulpen, CAVS (2016)
Manager, Volunteer Services, Sharp Grossmont Hospital

Vicki Veal (2016-18)
Volunteer, Mission Hospital Mission Viejo

Avi Zaraya, MBA (2017-18)
Assistant Medical Center & Area Administrator, Support Services/Program Director, Experience KP, Kaiser Permanente Woodland Hills

CAHHS Staff

Melanie D. Shanley
Volunteer Services Program Manager

Commands