Volunteer event

2020 California Hospital Volunteer Leadership Conference
Register Today

February 17-19, 2020
Newport Beach, CA

The 2020 California Hospital Volunteer Leadership Conference, “Engineering Change. Inspiring Leadership.,” will take place February 17-19 at the Hyatt Regency Newport Beach.

The intended audience is volunteer leaders, volunteers, paid staff who manage volunteer programs, community partners, and inter-professional peers looking to expand their services with volunteer programs. Learning experiences, conversations, activities and dialogue topics include, emergency services, retail, social determinants of health, volunteer management, youth programs and workforce.

Schedule at a Glance

Last Updated:  Thursday, October 17, 3:19 p.m.

Monday, February 17, 2020

2 – 4 p.m. | Early-Bird Registration 

2 – 4 p.m. | Sponsor/Exhibit Event 

3 – 3:45 p.m. | Conference Connections*

4 – 5:30 p.m.| Opening Session

5:30 – 7 p.m. | Welcome Reception  & Sponsor/Exhibit Event

Tuesday, February 18, 2020

7 a.m. – 4:30 p.m. | Registration 

7 a.m. – 8:30 a.m. | Roundtable Discussion Groups & Continental Breakfast* 

8:30 a.m. – 3:30 p.m. | Sponsor/Exhibit Event

9 a.m. – 10:30 a.m. | General Session 

10:30 a.m. – 10:45 a.m. | Break

10:45 a.m. – Noon | General Session

Noon – 1 p.m. | Lunch 

1 p.m. – 1:30 p.m. | Break 

1:30 p.m. – 2:45 p.m. | Concurrent Sessions

2:45 p.m. – 3:15 p.m. | Break

3:15 p.m. – 4:30 p.m. | Concurrent Sessions 

6 p.m. | Volunteer Resource Professionals Networking Event*$ 

Wednesday, February 19, 2020

7 a.m. – Noon | Registration 

7 – 8:30 a.m. | Roundtable Discussion Groups & Continental Breakfast*

8:45 a.m. – 10 a.m. | General Session

10 a.m. – 10:15 a.m. | Break 

10:15 a.m. – 11:30 a.m. | Concurrent Sessions

11:30 a.m. –  Noon | Closing Session 

Content, facilitators and sessions are subject to change. 

* Registration required.  Space is limited and on a first-come, first-served basis.  
($) Additional fee to attend.


Hyatt Regency Newport Beach
1107 Jamboree Road
Newport Beach, CA  92660
Hotel Direct Phone Number (949) 729-1234 
Hotel Website • Sleeping Room Reservations 

You will encounter a true resort experience at the Hyatt Regency Newport Beach.  The resort offers stunning views, three swimming pools and on-property restaurant. Within ten miles of Newport Beach’s gorgeous coastline where you can enjoy paddle boarding, kayaking, boat rentals and world-class shopping.  


  • Single and double occupancy rooms are available at a special discounted rate of $184 per night, plus applicable taxes (currently 13% and $.49 per night) and optional $27 plus tax resort fee (golf, bikes or beach kit).  
  • Additional special discounted rate rooms outside the room block dates (Feb. 16-19) are subject to hotel availability.  
  • Click here for online reservations. 
  • To make your room reservations by phone call (800) 233-1234 and reference CAHHS or California Hospital Volunteer and location Newport Beach.     
  • Discounted sleeping room deadline is January 24, 2020.  
  • Hotel check-in time is 4 p.m. and check-out time is Noon.
  • Click here to access the hotel fact sheet.  


The Hyatt Regency Newport Beach offers self parking and convenient valet parking. 

  • CAHHS has negotiated a discounted overnight self-parking rate of $10 per day.  
  • Valet parking option is $20 per day and $36 overnight (subject to change).  
  • Click here to access the hotel map, parking and transportation details.

Complimentary Amenities

The following amenities are available when booking the group rate. 

  • Business internet access in guest rooms
  • Fitness Center
  • Local/800 service calls
  • Business Center
  • In-room bottled water (2 per day)
  • Outdoor games, including water feature at Oasis Pool

Area Attractions

Discover sun-splashed beaches, a sparkling bay, and exciting Newport Beach activities and water sports right outside our hotel. Experience the magic of Disneyland® Resort or ride the coasters at Knott’s Berry Farm – 20 minutes away. Relax without ever leaving the hotel at our three sparkling pools or tee it up on the adjacent, par-3 executive golf course. Wind down with a stroll down to the back of the resort to the Newport Bay Ecological Reserve, or walk over the bridge to picturesque Balboa Island to browse European style boutiques and shops. Click here to learn more.


We are adding speakers every day and here’s a sampling. 

General Sessions

Carmela Coyle, President & CEO, California Association of Hospitals and Health Systems/California Hospital Association

Peggy Broussard Wheeler, Vice President, Rural Health & Governance, California Hospital Association

Daniel L. Gross, RN, DNSc, Executive Vice President, Hospital Operations, Sharp HealthCare, San Diego

Melanie Lundquist, Philanthropist

Jeanne Sexson, Author


Concurrent Sessions

Gail Blanchard-Saiger, JD, Vice President & Counsel, Labor & Employment, California Hospital Association

Linda Fisher, MS, CAVS, CEL, Regional Director, Volunteer & Guest Services, UC Health

Roseanna Galindo, CAVS, Director, Volunteer Services, Enloe Medical Center

Kay Kohen, Volunteer, Enloe Medical Center

Lilly Stamets, Principal, Premier Retail Consulting


Conference registration rate includes all educational sessions, breaks and lunch.  Hotel nights not included.  Click here for hotel reservations.  Click here for attendee registration.

Attendee Registration Rates

Member $425
Nonmember $550

Optional Event

Volunteer Resource Professionals Networking Event $50
Salaried staff responsible for managing volunteer program(s).​

Confirmation Policy

Registrations are confirmed via email. Please call California Association of Hospitals and Health Systems (CAHHS) Volunteer Services at (916) 552-7544 if you do not receive an email confirmation.


A $100 non-refundable processing fee will be retained for each cancelation received in writing by fax (916-552-2610) or email (volunteers@calhospital.org) by January 24, 2020. Refunds will not be issued after this date. Refunds will be made to payer only. Substitutions are encouraged.


Registrants unable to attend the conference may send a substitute for no additional fee. Only one substitution will be allowed per original registration.  Please submit via fax (916-552-2610) or email (volunteers@calhospital.org) a brief note requesting the substitution, a copy of the previous registrant’s confirmation and a completed registration form for the new attendee. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the transfer. The same policy applies to on-site substitutions. Contact CAHHS at (916) 552-7544 for additional questions.

Volunteer Resource Professionals Networking Event Cancelation/Refund

A full refund of $50 will be processed for cancelations received in writing by fax (916-552-2610) or email (volunteers@calhospital.org) by January 24, 2019. Refunds will not be issued after this date. Refunds will be made to payer only. Substitutions, available only on-site, are encouraged so long as alternate attendees are also salaried staff responsible for managing volunteer programs. 

Americans with Disabilities Act

If you require special accommodations pursuant to the Americans with Disabilities Act, contact CAHHS at (916) 552-7544 or volunteers@calhospital.org.

Photo Release

Consent to use photographic images and recordings: Registration and attendance at, or participation in, CAHHS meetings and other activities constitutes an agreement by the registrant to CAHHS for use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions, and audiotape of such event and activities.


Thank you to our conference sponsors who help the CAHHS conference planning committee create a rich educational experience for our attendees.  

To register, click here.

Sponsor/Exhibit Levels & Benefits Platinum
Sole sponsor of a conference general session, including two-minute presentation        
Sponsor of an optional event or refreshment break        
Educational video displayed at a general session (Submission deadline January 10, 2020) 90 seconds 30 seconds      
Logo on conference bag (logo submission deadline December 1, 2019)      
Newsletter article and/or web forum for CAHHS Volunteer Services Network      
PowerPoint advertisement (one slide)    
Conference attendee registration(s) or exhibit table(s) 3 2 1    
Printed program advertisement Full Page Half Page Quarter Page    
Logo in conference app, program, web page and signage

Platinum Sponsor————————————————————————


Gold Sponsor——————————————————————————


Silver Sponsor—————————————————————————-


Retail Showcase

New at the 2020 conference, retail exhibitors can sponsor and display their product during the Thursday, February 18 retail sessions.  

Two retail showcase options are available and outlined below.  Registration opens soon.

Retail Showcase Options & Benefits Option 1
Option 2
Network with hospital retail leaders, many who are decision-makers  
Brief presentation during one of the two sessions  
Tabletop in meeting room (limited to six)  
Showcase product
PowerPoint slide to be displayed during presentation
Contact information printed in conference program, displayed on website and in conference app

Space is limited. Approval required.  

This event is not intended to be a “buyers” trade-show, but an educational opportunity for attendees and exhibitors. 


Advertisements are a great way to reach all attendees with your message, product or service. Consider buying conference program advertisements to thank or recognize special hospital volunteer contributions, milestones, individuals or groups. Based on level, sponsors receive one free program advertisement.  Advertisements are printed in color.  Accepted file formats are pdf, tiff, jpeg or eps, with a resolution of at least 300 dpi. Submission deadline is January 24, 2020

To purchase an advertisement, click here.



Ad Dimension (Width x Height)

Back Cover


5.5″ W x 8.5″ H without bleeds, add .25 with bleeds

Inside Front Cover


5.5″ W x 8.5″ H without bleeds, add .25 with bleeds

Inside Back Cover


5.5″ W x 8.5″ H without bleeds, add .25 with bleeds

Full Page


4.75″ W x 8″ H

Half Page


4.75″ W x 3.875″ H

Quarter Page


2.25″ W x 3.875″ H

  • Please click here to upload your program advertisement.
  • To view a sample of ad dimensions, click here
  • To view a slide show of 2019 conference program advertisements, click here.  
  • For additional questions, please call Melanie Shanley at (916) 552-7648 or email volunteers@calhospital.org


The California Hospital Volunteer Leadership Conference is the perfect time to conduct a social gathering, formal meeting or networking event for your system or group. Originally built in 1962, the infamous Wine Cellar at the Hyatt Regency Newport Beach, offers guests an opportunity to experience the authentic character of the decade. Frequented by actor John Wayne and Presidential figures such as Richard Nixon and JFK, see a piece of history and host your small group during the 2020 conference. 

Space is available in one-hour blocks and on a first-come, first-served, pre-approved basis.  Deadline for reservations is February 12, 2020.

Monday, February 17



10 a.m. – 11 a.m.


11 a.m. – Noon


Noon – 1 p.m.


1 p.m. – 2 p.m.


2 p.m. – 3 p.m.


3 p.m. – 4 p.m.


7 p.m. – 8 p.m.


8 p.m. – 9 p.m.


Tuesday, February 18



5 p.m. – 6 p.m.


6 p.m. – 7 p.m.


7 p.m. – 8 p.m.


8 p.m. – 9 p.m.


Contact Us

CAHHS Volunteer Services
1215 K Street, Suite 800
Sacramento, CA 95814
(916) 552-7544 Fax: (916) 552-2610

Committee Leadership 

Kay Kohen (2019-20)
Volunteer, Enloe Medical Center

Roseanna Kuhn, CAVS (2019-20)
Director, Volunteer Services, Enloe Medical Center

Louis Peltier (2013-14)
Volunteer, Mercy Hospitals

Linda Van Fulpen, CAVS (2016)
Manager, Volunteer Services, Sharp Grossmont Hospital

Vicki Veal (2016-18)
Volunteer, Mission Hospital Mission Viejo

Avi Zaraya, MBA (2017-18)
Assistant Medical Center & Area Administrator, Support Services/Program Director, Experience KP, Kaiser Permanente Woodland Hills


Melanie D. Shanley
Volunteer Services Program Manager