Volunteer event

2019 California Hospital Volunteer Leadership Conference
Volunteerism: Community Partnerships in a Complex World

Register Now
February 11-13, 2019
Sacramento, CA

The California Association of Hospitals and Health Systems (CAHHS) Volunteer Services invites you to attend the 2019 California Hospital Volunteer Leadership Conference to be held February 11-13, 2019 at the Hyatt Regency Sacramento.

Revolutionary changes within medicine, technology, economics, consumerism and our communities have fueled transformation in our health care delivery systems. The conference theme – “Volunteerism: Community Partnerships in a Complex World” – focuses on innovative volunteer strategies to address that transformation.

Our intended audience is hospital volunteer leaders, paid staff who manage volunteer programs, community partners, and hospital inter-professional peers looking to expand their services through the use of volunteer programs.

Schedule at a Glance

Last Updated:  Monday, October 1, 2018, 3:26 p.m.

Monday, February 11, 2019

Noon – 2:30 p.m. | Certified Administrator of Volunteer Services (CAVS) Exam** 

1 – 5 p.m. | Early-Bird Registration 

1 – 4:30 p.m. | Exhibit Event 

2:30 – 4 p.m. | The Vital Link:  An Introduction to California’s Hospital Volunteer Network* 

4:30 – 6:30 p.m.| Opening Session

6:30 – 7:30 p.m. | Welcome Reception 

Tuesday, February 12, 2019

7 a.m. – 5 p.m. | Registration 

7:30 – 9 a.m. | Roundtable Discussion Groups & Continental Breakfast* 

9 – 9:15 a.m. | Break 

9:15 – 10:30 a.m. | Opening Session 

10:30 – 10:45 a.m. | Break 

10:45 a.m. – 12:15 p.m. | Concurrent Sessions 

12:15 – 1:30 p.m. | Lunch 

1:30 – 2 p.m. | Break 

2 – 3 p.m. | General Session 

3 – 3:30 p.m. | Break

3:30 – 5 p.m. | Concurrent Sessions 

6 p.m. | Volunteer Resource Professionals Networking Event*$ 

Wednesday, February 13, 2019

7 a.m. – Noon | Registration 

7:30 – 9 a.m. | Roundtable Discussion Groups & Continental Breakfast* 

9 – 9:30 a.m. | Break 

9:30 – Noon | General Session 

Content, facilitators and sessions are subject to change. 

** Separate application process through the Association of Hospital Volunteer Resource Professionals (AHVRP).

* Registration required.  Space is limited and on a first-come, first-served basis.  
($) Additional fee to attend.



We are adding speakers every day and here’s a sampling. Click on each speaker’s name to view their biographical information.

General Sessions

Carmela Coyle, President & CEO, California Association of Hospitals and Health Systems/California Hospital Association

Daniel Kraft, M.D., Physician-Scientist and Innovator (Invited)




Hyatt Regency Sacramento
1209 L Street
Sacramento, CA  95814
Hotel Direct Phone Number (916) 443-1234  
Hotel Website • Sleeping Room Reservations 

You will receive VIP treatment at the Hyatt Regency Sacramento.  Located in the heart of the city’s vibrant downtown and across from the State Capitol, this AAA Four Diamond luxury hotel offers stylish guest rooms, complimentary WiFi access in the lobby and guest rooms, an award winning restaurant, and a Starbucks.  Enjoy the downtown ambiance with the city’s best shopping, restaurants, theaters, museums and new Golden 1 Center, all within walking distance.  Indulge in the Sacramento experience at this Hyatt Regency hotel.


  • Single and double occupancy rooms are available at a special discounted rate of $189 per night, plus applicable taxes (currently 15% and $.45 per night).
  • Additional special discounted rate rooms are subject to hotel availability.  
  • To make your reservations by phone call (888) 591-1234 and mention California Hospital Volunteer Leadership.
  • Click here for online reservations, group code G-CVOL.
  • Discounted sleeping room deadline is January 21, 2019. After that date, the discounted sleeping room rate cannot be guaranteed.
  • Hotel check-in time is 3 p.m. and check-out time is Noon.
  • Click here to access the hotel fact sheet.  


The Hyatt Regency Sacramento offers self parking and convenient valet parking.  The parking garage is not operated by the Hyatt; therefore, rates are subject to change.

  • Overnight self-parking rate is $20 per day.  
  • Valet parking option is $29 per day.  


Conference registration rate includes all educational sessions, breaks and lunch.  Hotel nights not included.  Click here for hotel reservations.

Registration Rates

Member $400

Nonmember $500

Confirmation Policy

Registrations are confirmed via email. Please call California Association of Hospitals and Health Systems (CAHHS) Volunteer Services at (916) 552-7544 if you do not receive an email confirmation.


A $100 non-refundable processing fee will be retained for each cancelation received in writing by fax (916-552-2610) or email (volunteers@calhospital.org) by January 11, 2019. Refunds will not be issued after this date. Refunds will be made to payer only. Substitutions are encouraged.


Registrants unable to attend the conference may send a substitute for no additional fee. Only one substitution will be allowed per original registration.  Please submit via fax (916-552-2610) or email (volunteers@calhospital.org) a brief note requesting the substitution, a copy of the previous registrant’s confirmation and a completed registration form for the new attendee. The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the transfer. The same policy applies to on-site substitutions. Contact CAHHS at (916) 552-7544 for additional questions.

Volunteer Resource Professionals Networking Event Cancelation/Refund

A full refund of $50 will be processed for cancelations received in writing by fax (916-552-2610) or email (volunteers@calhospital.org) by January 11, 2019. Refunds will not be issued after this date. Refunds will be made to payer only. Substitutions, available only on-site, are encouraged so long as alternate attendees are also salaried staff responsible for managing volunteer programs. 

Americans with Disabilities Act

If you require special accommodations pursuant to the Americans with Disabilities Act, contact CAHHS at (916) 552-7544 or volunteers@calhospital.org.

Photo Release

Consent to use photographic images and recordings: Registration and attendance at, or participation in, CAHHS meetings and other activities constitutes an agreement by the registrant to CAHHS for use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions, and audiotape of such event and activities.


Thank you to our conference sponsors who help the CAHHS conference planning committee create a rich educational experience for our attendees.  

Sponsor/Exhibit Levels & Benefits Platinum
Sole sponsor of a conference general session, including two minute presentation        
Sponsor of an optional event or refreshment break        
Logo on conference bag (logo submission deadline December 1, 2018)      
Hospital name participation list (available March 2019)      
Educational video displayed at a general session and/or registration  90 seconds 30 seconds      
Newsletter article and/or web forum for CAHHS Volunteer Services Network      
PowerPoint slide advertisement      
Conference attendee registration(s) or  exhibit table(s) 3 2 1    
Printed program advertisement (color) Full Page Half Page Quarter Page    
Logo in conference app, program, web page and signage







Advertisements are a great way to reach all attendees with your message, product or service. Consider buying conference program advertisements to thank or recognize special hospital volunteer contributions, milestones, individuals or groups. Based on level, sponsors receive one free program advertisement.  Advertisements are printed in color.  Accepted file formats are pdf, tiff, jpeg or eps, with a resolution of at least 300 dpi. Submission deadline is January 11, 2019

Advertisement Price Ad Dimension (Width x Height)
Back Cover $1,000 5.5″ W x 8.5″ H without bleeds, add .25 with bleeds
Inside Front Cover $750 5.5″ W x 8.5″ H without bleeds, add .25 with bleeds
Inside Back Cover $750 5.5″ W x 8.5″ H without bleeds, add .25 with bleeds
Full Page $300 4.75″ W x 8″ H
Half Page $200 4.75″ W x 3.875″ H
Quarter Page Sponsor
2.25″ W x 3.875″ H


  • Please click here to upload your program advertisement.
  • To view a sample of ad dimensions, click here.  
  • To view a slide show of 2018 conference program advertisements, click here.  
  • For additional questions, please call Melanie Shanley at (916) 552-7648 or email volunteers@calhospital.org


The 2019 California Hospital Volunteer Leadership Conference planning committee is pleased to provide a site for a “paper-and-pencil” Certified Administrator of Volunteer Services (CAVS) exam on Monday, February 11, 2019, from noon–2:30 p.m. at the Hyatt Regency Sacramento.  

The CAVS is the volunteer management credential available through the Association for Healthcare Volunteer Resource Professionals (AHVRP), a professional membership group of the American Hospital Association.  

Pre-registration with AHVRP is required and open to all candidates who meet CAVS exam eligibility requirements.

  • An application will be available soon. Note: The application will be specific to the February 11, 2019 exam in Sacramento.
  • Application deadline is Monday, January 21, 2019.
  • All application and payment logistics are handled through AHVRP.


The California Hospital Volunteer Leadership Conference is the perfect time to conduct a social gathering, formal meeting, user group or networking event for your system or group.   

Space is available in one-hour blocks and on a first-come, first-served, pre-approved basis. Deadline for reservations is January 31, 2019.

Available rooms include:

  • CHA Board Room
    • Conference table seating for 22 with additional 10 perimeter seating
    • Complimentary WiFi access
    • PC with touch screen
    • Polycom 
  • Santa Barbara (Hyatt)
    • Banquet rounds seating for 32
    • Complimentary WiFi
  • Trinity (Hyatt)
    • Banquet rounds seating for 24
    • Complimentary WiFi access
Monday, February 11, 2019
Time Location Reserved
10 – 11 a.m. CHA Board Room  
10 – 11 a.m. Trinity (Hyatt)  
11 a.m. – Noon CHA Board Room  
11 a.m. – Noon Trinity (Hyatt)  
Noon – 1 p.m. CHA Board Room  
Noon – 1 p.m. Trinity (Hyatt)  
1 p.m. – 2 p.m. CHA Board Room  
1 p.m. – 2 p.m. Trinity (Hyatt)  
6 – 7 p.m. CHA Board Room  
6 – 7 p.m. Santa Barbara (Hyatt)  
6 – 7 p.m. Trinity (Hyatt)  
7 – 8 p.m. CHA Board Room  
7 – 8 p.m. Santa Barbara (Hyatt)  
7 – 8 p.m. Trinity (Hyatt)  
8 – 9 p.m. CHA Board Room  
8 – 9 p.m. Santa Barbara (Hyatt)  
8 – 9 p.m. Trinity (Hyatt)  


Tuesday, February 12, 2019
Time Location Reserved
5 – 6 p.m. CHA Board Room  
5 – 6 p.m. Trinity (Hyatt)  
6 – 7 p.m. CHA Board Room  
6 – 7 p.m. Trinity (Hyatt)  
7 – 8 p.m. CHA Board Room  
7 – 8 p.m. Trinity (Hyatt)  
8 – 9 p.m. CHA Board Room  
8 – 9 p.m. Trinity (Hyatt)  


Wednesday, February 13, 2019
Time Location Reserved
Noon – 1 p.m. CHA Board Room  
Noon – 1 p.m. Santa Barbara (Hyatt)  
Noon – 1 p.m. Trinity (Hyatt)  
1 p.m. – 2 p.m. CHA Board Room  
1 p.m. – 2 p.m. Santa Barbara (Hyatt)  
1 p.m. – 2 p.m. Trinity (Hyatt)  
2 – 3 p.m. CHA Board Room  
2 – 3 p.m. Santa Barbara (Hyatt)  
2 – 3 p.m. Trinity (Hyatt)  


Contact Us

CAHHS Volunteer Services
1215 K Street, Suite 800
Sacramento, CA 95814
(916) 552-7544 Fax: (916) 552-2610

Committee Chairs

Roseanna Galindo-Kuhn, CAVS (2019)
Director, Volunteer Services, Enloe Medical Center

Linda Van Fulpen, CAVS (2016)
Manager, Volunteer Services, Sharp Grossmont Hospital

Vicki Veal (2016-18)
Volunteer, Mission Hospital Mission Viejo

Avi Zaraya, MBA (2017-18)
Assistant Medical Center & Area Administrator, Support Services/Program Director, Experience KP, Kaiser Permanente Woodland Hills


Melanie D. Shanley
Volunteer Services Coordinator