Volunteer event

2018 California Hospital Volunteer Leadership Conference
Our Connections, Our Impact, Our Stories - Register Today!

February 19-21, 2018
Newport Beach, CA

The California Association of Hospitals and Health Systems (CAHHS) Volunteer Services invites you to attend the 2018 California Hospital Volunteer Leadership Conference to be held February 19-21, 2018 at the Hyatt Regency Newport Beach. 

The conference theme — “Our Connections, Our Impact, Our Stories” —  focuses on the relationships that healthcare volunteers build, the lives we impact, and the stories we have to tell.  

Our intended audience is volunteer leaders, volunteers, paid staff who manage volunteer programs, community partners, and inter-professional peers looking to expand their services with volunteer programs.

Learning Topics

Learning today demands an agile, experiential and participant-based model that attendees will experience firsthand.  Learning experiences, conversations, activities and dialogue topics include:

  • Advocacy
  • Change
  • Compliance
  • Governance
  • Health care delivery system redesign 
  • Marketing/social media
  • Partnerships
  • Self-care
  • Social determinants of health
  • Technology
  • Volunteer program toolkit information
    • Care coordination/transition
    • Community benefits
    • Emergency services
    • Fundraising
    • Mental and behavioral health
    • Patient experience
    • Retail operations/gift and thrift shops
    • Rural healthcare
    • Volunteer management principles
    • Workforce development

Schedule at a Glance

Content, facilitators and sessions are subject to change. 

Last Updated:  January 15, 2018, 12:55 p.m.

Monday, February 19, 2018

Noon – 2:30 p.m. | Certified Administrator of Volunteer Services (CAVS) Exam*

2 – 5 p.m. | Early-Bird Registration and Reception | Sponsored by DM Merchandising | Exhibitor Event 

3 – 4 p.m. | The Vital Link: An Introduction to California’s Hospital Volunteer Network

5 – 6:30 p.m.| Opening Session

6:30 – 7:30 p.m. | Welcome Reception & Exhibitor Event

Tuesday, February 20, 2018

7:30 a.m. – 5 p.m. | Registration

7:30 – 9 a.m. | Roundtable Discussion Groups*

7:30 – 9 a.m. | Everyone Ready

9 – 9:30 a.m. | Break | Sponsored by Sharp Memorial Hospital Auxiliary

9:30 – Noon | General Session | Sponsored by Sharp HealthCare

Noon – 1 p.m. | Lunch

1 – 1:15 p.m. | Break

1:15 – 2:15 p.m. | General Session | Sponsored by Cedars-Sinai Medical Center

2:15 – 2:30 p.m. | Break

2:30 – 3:45 p.m. | Concurrent Sessions

3:45 – 4 p.m. | Break | Sponsored by Grossmont Hospital Volunteer Auxiliary

4 – 5 p.m. | Concurrent Sessions

6 p.m. | Volunteer Resource Professionals Networking Event* ($)

Wednesday, February 21, 2018

7:30 a.m. – Noon | Registration

7:30 – 9 a.m. | Roundtable Discussion Groups* 

7:30 – 9 a.m. | Everyone Ready

9 – 9:30 a.m. | Break

9:30 – Noon | General Session | Sponsored by Kaiser Permanente

*Registration required. Space is limited and on a first-come, first-served basis.  
($) Additional fee to attend.



Hyatt Regency Newport Beach
1107 Jamboree Road
Newport Beach, CA  92660
Hotel Direct Phone Number (949) 729-1234 
Hotel Website • Sleeping Room Reservations 

You will encounter a true resort experience at the Hyatt Regency Newport Beach.  The resort offers stunning views, three swimming pools and on-property restaurant. Within ten miles of Newport Beach’s gorgeous coastline where you can enjoy paddle boarding, kayaking, boat rentals and world-class shopping.  To view additional hotel features, click here.


  • Single and double occupancy rooms are available at a special discounted rate of $164 per night, plus applicable taxes (currently 13% and $.53 per night) and optional $27-$30 plus tax resort fee (golf, bikes or beach kit).  
  • Additional special discounted rate rooms outside the room block dates (Feb. 19-21) are subject to hotel availability.   
  • Click here for online reservations.    
  • To make your room reservations by phone call (800) 554-9288 and use reference name 2018 California Hospital Volunteer Leadership Conference and location Newport Beach. 
  • Discounted sleeping room deadline is January 26, 2018.  
  • Hotel check-in time is 4 p.m. and check-out time is Noon.
  • Click here to access the hotel fact sheet.  


The Hyatt Regency Newport Beach offers self parking and convenient valet parking. 

  • CAHHS has negotiated a discounted overnight self-parking rate of $10 per day.  
  • Valet parking option is $20 per day and $35 overnight.  
  • Click here to access the hotel map, parking and transportation details.

Complimentary Amenities

The following amenities are available when booking the group rate. 

  • Business internet access in guest rooms
  • Fitness Center
  • Local/800 service calls
  • Business Center
  • In-room bottled water (2 per day)
  • Outdoor games, including water feature at Oasis Pool
  • Bottomless kids souvenir cup
  • Airport/Hotel Shuttle Service


To register online, click here.
To download a manual attendee registration form, click here

Conference registration rate includes all educational sessions, breaks and lunch.  Hotel nights not included.  Click here for hotel reservations.

Registration Rates






Optional Event


Volunteer Resource Professionals Networking Event*

Salaried staff responsible for managing volunteer program(s).


Confirmation Policy

Registrations are confirmed via email.  Please call CAHHS at (916) 552-7544 if you do not receive an email confirmation prior to February 16, 2018.


A $100 non-refundable processing fee will be retained for each cancelation received in writing by fax (916-552-2610) or email (volunteers@calhospital.org) by January 19, 2018. Refunds will not be issued after this date.  Refunds will be made to payer only.  Substitutions are encouraged.


Registrants unable to attend the conference may send a substitute for no additional fee.  Only one substitution will be allowed per original registration.  Please submit via fax (916-552-2610) or email (volunteers@calhospital.org) a brief note requesting the substitution, a copy of the previous registrant’s confirmation and a completed registration form for the new attendee.  The individual submitting the substitution request is responsible for all financial obligations (any balance due) associated with the transfer.  The same policy applies to on-site substitutions.  Contact CAHHS at (916) 552-7544 for additional questions.

Volunteer Resource Professionals Networking Event Cancelation/Refund

A full refund of $50 will be processed for cancelations received in writing by fax (916-552-2610) or email (volunteers@calhospital.org) by January 19, 2018. Refunds will not be issued after this date. Refunds will be made to payer only. Substitutions, available only on-site, are encouraged, so long as alternate attendees are also salaried staff responsible for managing volunteer programs. 

Americans with Disabilities Act

If you require special accommodations pursuant to the Americans with Disabilities Act, contact CAHHS at (916) 552-7544 or volunteers@calhospital.org.

Photo Release

Consent to use photographic images and recordings:  Registration and attendance at, or participation in, CAHHS meetings and other activities constitutes an agreement by the registrant to CAHHS for use and distribution (both now and in the future) of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions, and audiotape of such event and activities.


We are adding speakers every day and here’s a sampling.  Program descriptions available on the program tab as they are finalized.
Click on each speaker’s name to view their biographical information.

General Sessions

Richard Afable, MD, MPH, 2018 Chair of the California Hospital Association (CHA) and the California Association of Hospitals and Health Systems (CAHHS) Boards of Trustees, and, Trustee, Providence Little Company of Mary Medical Center, Torrance

Julia C. Campbell, MPA, Digital Marketing Strategist, Founder of J Campbell Social Marketing and Author, Storytelling in the Digital Age: A Guide for Nonprofits

Alan Dubovsky, Chief Patient Experience Officer, Cedars-Sinai Health System

Meredith Youngson, Co-Founder, Hearts in Healthcare

Dr. Robin Youngson, Co-Founder, Hearts in Healthcare

Concurrent Sessions

Gail Blanchard-Saiger, Vice President & Counsel, Labor & Employment, California Hospital Association

Maryellen Brady, Director, Volunteer Services, Lucile Packard Children’s Hospital Stanford

Tracy Campbell, Vice President, Digital Advocacy, California Hospital Association

Roseanna Galindo-Kuhn, CAVS, Director, Volunteer Services, Enloe Medical Center

Kathleen Grusenski, Business Systems Analyst, Volunteer and Guest Services, UCSF Medical Center

Kathleen J. McIntire, CAVS, Director, Volunteer & Chaplain Services, Kaiser Permanente Los Angeles Medical Center

Michelle E. Morgan, CAVS, Manager, Volunteer Services, Kaiser Permanente San Jose Medical Center & Kaiser Permanente Santa Clara Medical Center

Wendy Reese, Director, Volunteer & Guest Services Programs, UCSF Medical Center

Adam Richards, Emergency Preparedness Planner, Kaiser Permanente Los Angeles Medical Center

Lilly Stamets, Principal, Premier Retail Consulting

Linda Van Fulpen, CAVS, Volunteer Manager, Sharp Grossmont Hospital & Volunteer, Sharp Memorial Hospital

Robin Watson, Volunteer, Fairchild Medical Center

Johanna Watt, Director, Hospitality Services, Loma Linda University Health



Sponsor/Exhibit (Closed)

Sponsor/exhibit registration is now closed.  We’d like to thank our conference sponsors who help the CAHHS conference planning committee create a rich educational experience for our attendees.

To download exhibitor details and policies, click here.  
To upload your logo, click here

Sponsor/Exhibit Levels and Benefits






Sole general session sponsor


Sole refreshment break sponsor


Display and distribute your marketing materials


Logo featured on conference bag


Excel document of hospitals in attendance (available March 2018)


Educational video displayed at a general session and/or registration 

90 seconds

30 seconds


Newsletter article and/or web forum for CAHHS Volunteer Services Network


Conference attendee registration(s) or exhibitor table(s) (select one)





Color program advertisement

Full Page

Half Page

Quarter Page


Logo featured in conference app, program, web page and signage


Platinum Sponsor————————————————————————



Gold Sponsor——————————————————————————

Grossmont Hospital Volunteer Auxiliary


Silver Sponsor—————————————————————————-



Bronze Sponsor————————————————————————–


In-Kind Sponsor————————————————————————–




To register online, click here.
To download a manual advertiser registration form, click here.

Advertisements are a great way to reach all attendees with your message, product or service. Consider buying conference program advertisements to thank or recognize special hospital volunteer contributions, milestones, individuals or groups. Based on level, sponsors receive one free program advertisement.  Advertisements are printed in color.  Accepted file formats are pdf, tiff, jpeg or eps, with a resolution of at least 300 dpi. Submission deadline is January 19, 2018



Ad Dimension (Width x Height)

Back Cover (SOLD)


5.5″ W x 8.5″ H without bleeds, add .25 with bleeds

Inside Front Cover (SOLD)


5.5″ W x 8.5″ H without bleeds, add .25 with bleeds

Inside Back Cover (SOLD)


5.5″ W x 8.5″ H without bleeds, add .25 with bleeds

Full Page


4.75″ W x 8″ H

Half Page


4.75″ W x 3.875″ H

Quarter Page


2.25″ W x 3.875″ H

To view a slide show of 2017 conference program advertisements, click here

To view a sample of ad dimensions and program advertisements, click here

To upload your program advertisement, click here.



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2018 California Hospital Volunteer Leadership Conference Flyer




The 2018 California Hospital Volunteer Leadership Conference planning committee is pleased to provide a site for a “paper-and-pencil” Certified Administrator of Volunteer Services (CAVS) exam on February 19, 2018, from noon–2:30 p.m. in the Garden Room II at the Hyatt Regency Newport Beach.  

The CAVS is the volunteer management credential available through the Association for Healthcare Volunteer Resource Professionals (AHVRP), a professional membership group of the American Hospital Association.  

Pre-registration with AHVRP is required and open to all candidates who meet CAVS exam eligibility requirements.

  • Click here for an application. Note: This application form is specific to the February 19, 2018 exam in Newport Beach.
  • Application deadline is February 1, 2018.
  • All application and payment logistics are handled through AHVRP.


Meeting Space Request

The California Hospital Volunteer Leadership Conference is the perfect time to conduct a social gathering, formal meeting or networking event for your system or group. Originally built in 1962, the infamous Wine Cellar at the Hyatt Regency Newport Beach, offers guests an opportunity to experience the authentic character of the decade. Frequented by actor John Wayne and Presidential figures such as Richard Nixon and JFK, see a piece of history and host your small group during the 2018 conference. 

Space is available in one-hour blocks and on a first-come, first-served, pre-approved basis.  A total block of two hours may be requested.  Deadline for reservations is February 9, 2018.

Click here to request meeting space. 


February 18

 February 19

February 20

8 a.m. – 9 a.m.

8 a.m. – 9 a.m.

5 p.m. – 6 p.m.
Children’s Hospitals

9 a.m. – 10 a.m.

9 a.m. – 11 a.m.

VSys One by Bespoke

6 p.m. -7 p.m.

10 a.m. – 11 a.m.

7 p.m. – 8 p.m.

11 a.m. – Noon

11 a.m. – Noon

8 p.m. – 9 p.m.
Providence St. Joseph Hoag Health

Noon – 1 p.m.

Noon – 1 p.m.


1 p.m. – 2 p.m.

1 p.m. – 3 p.m.

Samaritan Technologies


2 p.m. – 3 p.m.


3 p.m. – 4 p.m.

4 p.m. – 5 p.m.
University of California


4 p.m. – 5 p.m.

7 p.m. – 8 p.m.
Sutter Health


5 p.m. – 6 p.m.

8 p.m. – 9 p.m. 
Sharp HealthCare
San Diego/Imperial Counties Council of
Hospital Volunteers (SDIC)
San Diego Association of
Directors of Volunteer Services (SDADVS)


6 p.m. – 7 p.m.



7 p.m. – 8 p.m.



8 p.m. – 9 p.m.


Contact Us

CAHHS Volunteer Services
1215 K Street, Suite 800
Sacramento, CA 95814
(916) 552-7544 Fax: (916) 552-2610


Joan R. Cardellino, CAVS,
Vice President, Volunteer Services

Melanie D. Shanley
Volunteer Services Coordinator