Education event

2014 California Hospital Volunteer Leadership Conference
Thank you for joining us in Sacramento!

February 18 – 21, 2014
Sacramento, CA

Like Us on Facebook
facebook

Program Materials

To retrieve the program materials, click the session title.  Not all sessions have materials available for download.
For password protected materials, please email volunteers@calhospital.org.

Tuesday, February 18, 2014

CAHHS Leadership Orientation
Bill Newbold, Volunteer, Northridge Hospital Medical Center, Northridge; Chair, Committee on Volunteers, American Hospital Association
Louis Peltier, Volunteer, Mercy Hospitals of Bakersfield, Bakersfield
Susan Vandendriesse, Project Manager, Volunteer Services, Scripps Health, San Diego

First-Time Attendee Session
Tracy Nordbak, CAVS, Director, Volunteer Services, California Hospital Medical Center, Los Angeles
Vicki Veal, Volunteer, Mission Hospital, Mission Viejo

Wednesday, February 19, 2014

Up Where We Belong: The Meaning of Volunteerism in a Time of Constant Change
Emily Friedman, Independent Writer, Lecturer, and Health Policy and Ethics Analyst, Chicago
Rasa Rafie, Volunteer, Sharp Grossmont Hospital, San Diego
Arthur A. Sponseller, President/CEO, Hospital Council of Northern and Central California, Sacramento
Rosemary Wilson, Director of Volunteer Services, Kaiser Permanente West Los Angeles, Los Angeles 

The Nuts & Bolts of Exempt Organizations
Louis Peltier, Volunteer, Mercy Hospitals of Bakersfield, Bakersfield
Brian Yacker, JD, CPA, Partner, YH Advisors, Huntington Beach

Click here to accesss YH Advisors website.

Understanding Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS)
Deborah Austin, Director of Patient Relations and Accreditation, John Muir Health, Walnut Creek, California

Some Things Go, Some Things Stay:  Sorting Out the Transient from the Permanent in Health Care
Emily Friedman, Independent Writer, Lecturer, and Health Policy and Ethics Analyst, Chicago

Retail Science Academy 101:  The Power of Product
Moderator:  Lilly Stamets, Manager of Gift Shops, UCSF Medical Center, San Francisco
Sonia Gallardo, Lead, Administrative Services and Retail Operation, Sharp Mary Birch Hospital for Women and Newborns, San Diego
Kathy Gambito, Administrative Resources and Retail Services Manager, Sharp Memorial Hospital, San Diego
Sarah Jones, Retail Relations Manager, Las Vegas Mart, Las Vegas, Nevada
Barbara Pasek-Brown, Gift Shop Volunteer, O’Connor Hospital, San Jose
Susan Serrano, Gift Shop Supervisor, PIH Health Hospital-Whittier, Whittier

Kaiser Permanente Showcases Patient-Centered Volunteer Services
Panel Discussion Group from Sacramento area Kaiser Permanente Medical Center
Nicole Baltazar, Coordinator of Volunteer Services
Barbara Fitzwater, Director of Volunteer Services
Maggie Roelofs, Coordinator of Volunteer Services
Valerie W. Sanders, CVA, Coordinator of Volunteer Services

Population Health:  Exploring New Hospital Volunteer Programs and Collaborations to Serve Patients Living at Home
Roxanne Foster, Director Volunteer Services, John Muir Health, Walnut Creek
Tammy I. Glenn, Executive Director, Caregivers, Ventura
Linda Groobin, Program Manager, Caring Hands, John Muir Health, Walnut Creek
Douglass Myers, President, Volunteers in Action of Central Oregon, Bend, Oregon

Principles of Volunteer Resource Management:  Ongoing Preparedness for Joint Commission (password required to access)
Mark A. Crafton, MPA, MT(ASCP), Executive Director of State and External Relations, The Joint Commission, Chicago, Illinois
Mary McCormack, CAVS, DCVS, President, Information Enterprises, Jacksonville, Florida

The Evolution of an Auxiliary: From ‘Member’ to ‘Volunteer’
Panel Discussion Group from St. Joseph’s Medical Center, Stockton
Karen Quinn, Manager, Volunteer Services
Joy Clem, Volunteer
Sister Abby Newton, O.P., Vice President, Mission Integration

Volunteers and the Acute Care Inpatient Experience
BJ Bartleson, RN, MS, NEA-BC, Vice President Nursing & Clinical Services, California Hospital Association, Sacramento
Richard Cinfio, Director of Security & Environmental Services, NorthBay Healthcare Corporation, Fairfield
Daman Mott, RN, MSN, Nursing Director, NorthBay Healthcare Corporation, Fairfield

NorthBay Healthcare, Matters of Health – Blog by Daman Mott

Unleashing the Power of Volunteers in Improving Healthcare Experiences
Deborah Austin, Director of Patient Relations and Accreditation, John Muir Health, Walnut Creek, California

Health Care Meets the New York Subway System:  Understanding the Affordable Care Act
Emily Friedman, Independent Writer, Lecturer, and Health Policy and Ethics Analyst, Chicago

Retail Science Academy 102:  The Power of People
Lilly Stamets, Manager of Gift Shops, UCSF Medical Center, San Francisco
Marianne Jones, MA, MHROD, Patient Experience & Hospital Concierge, Sequoia Hospital, Redwood City

Population Health:  Exploring New Hospital Volunteer Programs and Collaborations to Serve Patients Living at Home
Roxanne Foster, Director Volunteer Services, John Muir Health, Walnut Creek
Tammy I. Glenn, Executive Director, Caregivers, Ventura
Linda Groobin, Program Manager, Caring Hands, John Muir Health, Walnut Creek
Douglass Myers, President, Volunteers in Action of Central Oregon, Bend, Oregon

Principles of Volunteer Resource Management:  Legal Awareness (password required to access)
Gail Blanchard-Saiger, Vice President, Labor and Employment, California Hospital Association, Sacramento
Mary McCormack, CAVS, DCVS, President, Information Enterprises, Jacksonville, Florida

Proving the Unquantifiable:  The ROI in Managing the Human Mind and Emotions
Avi Zaraya, MBA, Director, Volunteer & Chaplain Services, Kaiser Permanente, Woodland Hills, Woodland Hills

Increase Comfort, Improved Care:  The Power of Volunteer Crafts
Bonnie Hagerman, Founder/President, Care Wear Volunteers, Inc., Frederick, Maryland
Care Wear Pattern and Information Book

Covered California:  California’s New Health Insurance Marketplace
Amber Kemp, MBA, Vice President, Health Care Coverage, California Hospital Association, Sacramento

Retail Science Academy 103:  The Power of Presentation
Kathy Gambito, Administrative Resources and Retail Services Manager, Sharp Memorial Hospital, San Diego
Susan Serrano, Gift Shop Supervisor, PIH Health Hospital-Whittier, Whittier

Principles of Volunteer Resource Management:  Volunteer Services Resources, Strategic Planning and Program Enhancement (password required to access)
Mary McCormack, CAVS, DCVS, President, Information Enterprises, Jacksonville, Florida

Thursday, February 20, 2014

New Hospital Volunteer Partnerships:  Organ Procurement Organizations
Moderator:  Charlene Zettel, Chief Executive Officer, Donate Life California, San Diego
Kevin Anderson, MD, Heart Transplant Recipient, Lincoln
Tracy Bryan, Director of Public Relations, Sierra Donor Services, Sacramento
Chris, Katie and Luca Salcone, Donate Life Ambassadors, Folsom
Deanna Santana, Donate Life Ambassador and Senior Public Education Coordinator, Sierra Donor Services, Sacramento
Lori Singh, BS, CTBS, Donation Program Consultant, California Transplant Donor Network, Oakland

The Rise of Visual Social Media and Its Impact Upon Volunteer Recruitment
Heather Mansfield, Blogger and Trainer, Nonprofit Tech for Good, St. Louis, Missouri

Continuing the Journey:  Post-Acute Care Patient Experience
Patricia Blaisdell, Vice President, Post-Acute-Care Services, California Hospital Association, Sacramento
Sis Connolly, Volunteer, John Muir Medical Center, Walnut Creek Campus, Walnut Creek

Retail Science Academy 104:  The Power of Price
Moderator:  Lilly Stamets, Manager of Gift Shops, UCSF Medical Center, San Francisco
Sonia Gallardo, Lead, Administrative Services and Retail Operation, Sharp Mary Birch Hospital for Women and Newborns, San Diego
Pam Garton, Buyer/Manager, Mercy General Hospital, Sacramento

Hospital Volunteers and Donate Life California – A Partnership Opportunity!
Charlene Zettel, Chief Executive Officer, Donate Life California, San Diego
Kevin Anderson, MD, Heart Transplant Recipient, Lincoln
Tracy Bryan, Director of Public Relations, Sierra Donor Services, Sacramento
Kathy Clark, Volunteer Program Manager & Liver Transplant Recipient, California Transplant Donor Network, Oakland
Lizbeth Fiesler, Multicultural Community Development Supervisor, OneLegacy, Los Angeles
Tom Inks, Donate Life Ambassador, Sacramento
Brad Makaiau, Assistant Director, Donate Life California, San Diego
Deanna Santana, Donate Life Ambassador and Senior Public Education Coordinator, Sierra Donor Services
Lori Singh, BS, CTBS, Donation Program Consultant, California Transplant Donor Network

Principles of Volunteer Resource Management:  Program Organization and Administration (password required to access)
Mary McCormack, CAVS, DCVS, President, Information Enterprises, Jacksonville, Florida

Multicultural Volunteer Engagement
Speakers from Queen of the Valley Medical Center, Napa
Jaime Penaherrera, MBA, MA, Director of Diversity & Community Partnerships
Damon Tinnon, Director, Gift Planning and Volunteer Services

Traversing the Rainbow to the Pot of Gold:  The Culture of Philanthropy in Healthcare
William Littlejohn, Senior Vice President, Sharp HealthCare/Chief Executive  Officer, Sharp HealthCare Foundation, San Diego

Improving Experience:  New Tools and Techniques
Jon Kuehler, National Account Director, National Research Corporation, Patient Experience and Patient Outreach Programs

Retail Science Academy 105:  The Power of Point of Sale (POS)
Moderator:  Sonia Gallardo, Lead, Administrative Services and Retail Operation, Sharp Mary Birch Hospital for Women and Newborns, San Diego
Pam Garton, Buyer/Manager, Mercy General Hospital, Sacramento
Marianne Jones, MA, MHROD, Patient Experieince & Hospital Concierge, Sequoia Hospital, Redwood City
Marianna Kuhn, CAVS, Director, Volunteer Services, O’Connor Hospital, San Jose
Neal Wunderlich, Sales Representative, American Retail Supply, Kent, Washington

Principles of Volunteer Resource Management:  Program Operations and Risk Management (password required to access)
Mary McCormack, CAVS, DCVS, President, Information Enterprises, Jacksonville, Florida

Beyond the Building…Volunteers’ Vital Role in Community Outreach and Education
Panel Discussion Group from Salinas Valley Memorial Healthcare System, Salinas
Tiffany M. DiTullio, Director of Community Development and Programs
Diane Downey, Service League Vice President of Community Outreach
Shannon C. Graham, MM/PA, CAVS, Assistant Director of Volunteer, Health Career, and Spiritual Care Services
Jannon Quintero, Service League Secretary and Coordinator of Community Services

How Mobile Technology Is Transforming Volunteer Communications
Heather Mansfield, Blogger and Trainer, Nonprofit Tech for Good, St. Louis, Missouri

Moving Volunteer Management into a Virtual Environment
Panel Discussion Group from Loma Linda University Health, Loma Linda
Beth Rose, Director, Hospitality Services/Executive Program Manager, Integrated Wayfinding Project
Stephanie Hartman, Student Volunteer
Vanessa Martinez, Patient Experience Volunteer Coordinator
Evan Sanford, Student Volunteer
Johanna Watt, Manager, Hospitality Service

Principles of Volunteer Resource Management:  Tools for Managing a Volunteer Program (password required to access)
Mary McCormack, CAVS, DCVS, President, Information Enterprises, Jacksonville, Florida

Friday, February 21, 2014

Partnering with Your Marketing Department to Promote and Recruit Volunteers
Jill M. Corrales, Volunteer Services Manager, Scripps Memorial Hospital, La Jolla
Lisa Ohmstede, Public Relations Manager, Scripps Health, San Diego

Difficult Conversations:  How to Discuss What Matters Most
Debra Lambert, BS, CLS, Manager, Employee Engagement, Scripps Health Human Resources, San Diego

Ask the Expert:  CAVS & CVA Certification
Mary McCormack, CAVS, DCVS, President, Information Enterprises, Jacksonville, Florida
Diane Rhodes, CVA, Manager, Volunteer Services, Sutter Medical Center – Sacramento

Speakers

General Sessions

Karen Baker, Chief Service Officer, CaliforniaVolunteers, Sacramento, California



Emily Friedman, Independent Writer, Lecturer, and Health Policy and Ethics Analyst, Chicago, Illinois

Rasa Rafie, Volunteer, Sharp Grossmont Hospital, La Mesa, California

Arthur A. Sponseller, President/CEO, Hospital Council of Northern and Central California, Sacramento

Lois M. Suder, Chief Operating Officer, California Hospital Association, Sacramento, California



Charlene Zettel, Chief Executive Officer, Donate Life California, San Diego, California

Breakout Sessions

Kevin Anderson, MD, Heart Transplant Recipient



Deborah Austin, Director of Patient Relations and Accreditation, John Muir Health, Walnut Creek, California

Nicole Baltazar, Coordinator of Volunteer Services, Kaiser Permanente South Sacramento Medical Center, Sacramento

BJ Bartleson, RN, MS, NEA-BC, Vice President Nursing & Clinical Services, California Hospital Association, Sacramento, California

Patricia Blaisdell, Vice President, Post-Acute-Care, California Hospital Association, Sacramento, California

Gail Blanchard-Saiger, Vice President, Labor and Employment, California Hospital Association, Sacramento, California



Tracy Bryan, Director of Public Relations, Sierra Donor Services, Sacramento, California

Joan Cardellino, CAVS, Director Volunteer Services, California Association of Hospitals and Health Systems, Sacramento, California



Richard Cinfio, Director of Security & Environmental Services, NorthBay Healthcare, Fairfield, California

Kathy Clark, Volunteer Program Manager, California Transplant Donor Network

Joy Clem, Volunteer, St. Joseph’s Medical Center, Stockton, California

Sis Connolly, Volunteer, John Muir Medical Center, Walnut Creek Campus, Walnut Creek, California

Jill M. Corrales, Volunteer Services Manager, Scripps Memorial Hospital, La Jolla

Mark A. Crafton, MPA, MT(ASCP), Executive Director of State and External Relations, The Joint Commission, Chicago, Illinois

Tiffany M. DiTullio, Director of Community Development and Programs, Salinas Valley Memorial Healthcare System, Salinas, California

Diane Downey, Service League Vice President of Community Outreach, Salinas Valley Memorial Healthcare System, Salinas, California

Lizbeth Fiesler, Multicultural Community Development Supervisor, OneLegacy

Barbara Fitzwater, Director of Volunteer Services, Kaiser Permanente Sacramento Area, Roseville, California

Roxanne Foster, Director Volunteer Services, John Muir Health, Walnut Creek, California

Sonia Gallardo, Lead, Administrative Services and Retail Operation, Sharp Mary Birch Hospital for Women and Newborns, San Diego

Kathy Gambito, Administrative Resources and Retail Services Manager, Sharp Memorial Hospital, San Diego

Pam Garton, Buyer/Manager, Mercy General Hospital, Sacramento, California

Tammy I. Glenn, Executive Director, Caregivers, Ventura, California

Shannon C. Graham, MM/PA, CAVS, Assistant Director of Volunteer, Health Career, and Spiritual Care Services, Salinas Valley Memorial Healthcare System, Salinas, California

Linda Groobin, Program Manager, Caring Hands, John Muir Health, Walnut Creek, California

Bonnie Hagerman, Founder, Care Wear Volunteers, Inc., Frederick, Maryland

Stephanie Hartman, Student Volunteer, Loma Linda University Health, Loma Linda, California

Tom Inks, Donate Life Ambassador

Marianne Jones, MA, MHROD, Patient Experieince & Hospital Concierge, Sequoia Hospital, Redwood City

Sarah Jones, Retail Relations Manager, Las Vegas Mart, Las Vegas, Nevada

Amber Kemp, MBA, Vice President, Health Care Coverage, California Hospital Association, Sacramento, California

 

Jon Kuehler, National Account Director, National Research Corporation, Patient Experience and Patient Outreach Programs

Marianna Kuhn, CAVS, Director, Volunteer Services, O’Connor Hospital, San Jose, California

Debra Lambert, BS, CLS, Manager, Employee Engagement, Scripps Health Human Resources, San Diego, California

William Littlejohn, Senior Vice President, Sharp HealthCare/Chief Executive  Officer, Sharp HealthCare Foundation, San Diego, California

Brad Makaiau, Assistant Director, Donate Life California

Heather Mansfield, Blogger and Trainer, Nonprofit Tech for Good, St. Louis, Missouri

Vanessa Martinez, Patient Experience Volunteer Coordinator, Loma Linda University Health, Loma Linda, California

Mary McCormack, CAVS, DCVS, President, Information Enterprises, Jacksonville, Florida

Todd McMullin, Co-founder, Samaritan Technologies, Salt Lake City, Utah

Daman Mott, RN, MSN, Nursing Director, NorthBay Healthcare Corporation, Fairfield, California

Douglass Myers, President, Volunteers in Action of Central Oregon, Bend, Oregon

Bill Newbold, Volunteer, Northridge Hospital Medical Center, Northridge California; Chair, Committee on Volunteers, American Hospital Association

Sister Abby Newton, O.P., Vice President, Mission Integration, St. Joseph’s Medical Center, Stockton

Lisa Ohmstede, Public Relations Manager, Scripps Health, San Diego, California

Barbara Pasek-Brown, Gift Shop Volunteer, O’Connor Hospital, San Jose, California

Louis Peltier, Volunteer, Mercy Hospitals of Bakersfield, Bakersfield, California

Jaime Penaherrera, Director of Diversity & Community Partnerships, Queen of the Valley Medical Center, Napa, California

Jason Poole, Executive Chef, Hyatt Regency, Sacramento, California

Karen Quinn, Manager, Volunteer Services, St. Joseph’s Medical Center, Stockton, California

Jannon Quintero, Service League Secretary and Coordinator of Community Services, Salinas Valley Memorial Healthcare System, Salinas, California



Maggie Roelofs, Coordinator of Volunteer Services, Kaiser Permanente Sacramento Medical Center, Sacramento

Beth Rose, Director, Hospitality Services/Executive Program Manager, Integrated Wayfinding Project, Loma Linda University Health, Loma Linda, California

Chris, Katie and Luca Salcone, Donate Life Ambassasdors

Valerie W. Sanders, CVA, Coordinator of Volunteer Services, Kaiser Permanente South Sacramento Medical Center, Sacramento

Evan Sanford, Student Volunteer, Loma Linda University Health, Loma Linda, California

Deanna Santana, Donate Life Ambassador and Senior Public Education Coordinator, Sierra Donor Services

Susan Serrano, Gift Shop Supervisor, PIH Health Hospital – Whittier, Whittier, California

Lori Singh, BS, CTBS, Donation Program Consultant, California Transplant Donor Network

Lilly Stamets, Gift Shops Manager, UCSF Medical Center, San Francisco, California

Damon Tinnon, Coordinator, Volunteer Services, Queen of the Valley Medical Center, Napa, California

Susan Vandendriesse, Project Manager, Volunteer Services, Scripps Health, San Diego, California

Johanna Watt, CAVS, Manager, Hospitality Services, Loma Linda University Health, Loma Linda, California

Peggy Wheeler, Vice President, Rural Health and Governance, California Hospital Association, Sacramento, California

Neal Wunderlich, Sales Representative, American Retail Supply, Kent, Washington

Brian Yacker, JD, CPA, Partner, YH Advisors, Huntington Beach, California



Avi Zaraya, MBA, Director, Volunteer & Chaplain Services, Kaiser Permanente, Woodland Hills, Woodland Hills, California

Sponsors

Platinum — $10,000+

 

Gold — $5,000-$9,999

Silver — $1,500-$4,999

In-Kind




Photos

Thank you to Mom365 Newborn Photography for capturing so many great moments at the 2014 California Hospital Volunteer Leadership Conference.  Click the topic below to view a slide show of the conference photos.  

Conference Committee

The CAHHS Committee on Volunteer Services (COV) and Directors’ Coordinating Council (DCC) form the core of the CAHHS hospital volunteer network, which links together hospital auxiliaries, leagues, guilds, foundations, volunteer groups, director associations and area councils throughout California. In keeping with their goals and objectives, the COV/DCC initiated, planned and recommended policies and standards for the 2014 California Hospital Volunteer Leadership Conference.

Thank you to the following committee members and staff for their hard work in planning this conference:

William Ball
Chief Voluntary Service, VA Palo Alto Health Care System, Palo Alto



Judy Bradrick
Director, Volunteer Services, University of California San Diego Medical Center, San Diego

Jill M. Corrales
Manager, Volunteer Services, Scripps Memorial Hospital La Jolla, La Jolla

Rosemary Dean
Volunteer, Sutter Delta Medical Center, Antioch

Roxanne Foster
Director, Volunteer Services, John Muir Health, Walnut Creek

Will Glaspie
Director, Volunteer Services, Oroville Hospital, Oroville

Shannon Graham, CAVS
Assistant Director of Volunteer, Health Career & Spiritual Care Services, Salinas Valley Memorial Healthcare System, Salinas

Richard Hart
Volunteer, Sharp Grossmont Hospital, La Mesa

Linda Heider
Volunteer, El Camino Hospital, Mountain View

Catalina (Katie) Knisely
Volunteer, Woodland Healthcare, Woodland

Marci Koester
Volunteer, Adventist Health/Feather River Hospital, Paradise

Harriet R. Lee
Volunteer, Antelope Valley Hospital, Lancaster



Kathleen J. McIntire, CAVS
Director, Volunteer Services, Kaiser Permanente Los Angeles Medical Center, Los Angeles

Michelle E. Morgan, CAVS
Manager, Volunteer Services, Kaiser Permanente San Jose Medical Center, San Jose

Bill Newbold
Volunteer, Northridge Hospital Medical Center, Northridge

Tracy Nordbak, CAVS
Director, Volunteer Services, California Hospital Medical Center, Los Angeles

Donna Oliveira
Volunteer, George L. Mee Memorial Hospital, King City

Ann O’Neill
Volunteer, Community Hospital of the Monterey Peninsula, Monterey

Louis Peltier
Volunteer, Mercy Hospitals of Bakersfield, Bakersfield

Barbara Reynolds
Volunteer, Simi Valley Hospital/Adventist Health, Simi Valley

Jan Roediger
Volunteer, Watsonville Community Hospital, Watsonville

Lilly Stamets
Gift Shop Manager, UCSF Medical Center, San Francisco

Maria Strmsek, CAVS
Volunteer Director, Henry Mayo Newhall Memorial Hospital, Valencia

Linda Van Fulpen
Volunteer, Sharp Memorial Hospital, San Diego

Susan Vandendriesse
Project Manager, Volunteer Services Department, Scripps Health, San Diego

Vicki Veal
Volunteer, Mission Hospital, Mission Viejo

Katrina Villard
Supervisor, Volunteer Services, Sharp Grossmont Hospital, La Mesa

Rebecca Williams, CAVS
Director of Volunteer & Retail Services, Adventist Health/Feather River Hospital, Paradise

Irene Catherine Wirtenberger
Volunteer, San Bernardino Mountains Community Hospital, Lake Arrowhead

Avi E. Zaraya, MBA
Director, Volunteer & Chaplain Services, Kaiser Permanente, Woodland Hills, Woodland Hills


CAHHS STAFF
 

Joan Cardellino, CAVS
Director Volunteer Services

Melanie Shanley
Volunteer Services Coordinator

Deanne Terry
Exhibitor Coordinator

Contact Us

CAHHS Volunteer Services
1215 K Street, Suite 800
Sacramento, CA  95814
(916) 552-7544  Fax:  (916) 552-2610
volunteers@calhospital.org

 

Commands